- Analyzed business operation and financial data to identify trends, issues, and process improvement opportunities. - Performed routine asset protection, operation, and food and safety audits of the restaurant.- Monitored the execution of key quality controls to make sure processes are complied with company policies and government requirements.- Created exceptional guest experience by leading the team to provide high food quality, excellent guest service, and a friendly and clean dining environment.o Accomplishment: - Increased DT transactions by 36% and Same-Store Sales by more than 30%- Developed an Assistant Manager and two shift leads.

- Analyzed weekly operation data and monthly financial data to report business performance trend and identify improvement opportunities.- Performed asset protection audit, work safety audit, food safety audit, and operational audit to evaluate controls effectiveness and determine whether processes are complied with company and government requirements.- Collaborated with vendors, service providers, and contractors to improve operational efficiencies.o Accomplishment: - Increased Same-Store Sales by more than 18% compared to last year.- Ranked the 2nd highest KPI unit in the area.

- Evaluated customer's business to provide security solutions including Burglary Alarm, CCTV, and Access Control.- Provided professional consulting service on increasing business safety and improving cost efficiency.- Coordinated installation and parts orders with various departments and personnel.- Maintained long-term customer retention by post-installation follow-ups.o Accomplishment: - Listed on the region all-star list for the number of sales.

- Customized jewelry and gems design using Rhino 3D software.- Coordinated with suppliers and manufacturers with product specifications and designs.- Attended various Hong Kong Jewelry Fairs and met with manufacturers and suppliers.

- Maintained overseas key client accounts including providing a quotation, preparing sales invoice and cost breakdown, tracing goods shipment, and following goods payment.- Worked closely with the China factory to meet the production schedule, complete order modification, and perform quality checking.- Managed incoming raw materials, repairs, and returns from customers.- Participated in and provided inputs during customer product development's production phase.o Accomplishment: Managed major account production independently that accounted for 70% of the company's annual revenue.

- Rotated in the MBA, Master, and Bachelor programs as Admission Officer- Introduced Hult’s programs to candidates who are interested in Bachelor's, Master's, or MBA degree- Evaluated candidate’s qualifications for different majors and requirements- Held meeting at schools and agencies and attended various education exhibitions to promote Hult’s program- Prepared and coordinated materials required for local and overseas meetings and events

- Met with wholesale, retail, and cold-called customers to promote the company’s products.- Followed up on customer’s account- Attended various jewelry shows in Europe, the US, and HK- Prepare quotation, invoice, incoming order, and shipping

- I was a member of the ePASS (company’s newly deployed Aprimo marketing system) project team in the PPD IM&T department- Supported end-users by answering help desk calls in the deployment headquarters- Helped with the configuration and testing of the ePASS system- Managed the initial reference uploading to the Digital Asset Library in ePASS