Keith Lim Email & Phone Number

Singapore

Singapore

Compiled comprehensive vehicle utilisation reports to keep stakeholders informed of fleet performance.Designed and executed a streamlined digital process for efficient service and recovery reporting.Developed RPA (Robotic Process Automation) solutions for repetitive administrative tasks across multiple departments to enhance operational efficiency.Set up data flow integration between Freshsales CRM and Jotform via Zapier, boosting CRM performance.Conducted COE analysis, considering Singapore’s policies, regulation and macroeconomics to support strategic business decisions.Introduced and trained the sales and customer care teams in leveraging ChatGPT functionality.Assisted BMW showroom sales teams by creating marketing materials and integrating lead funnels into Freshsales CRM using Jotform.Created and distributed EDM campaigns to promote new products and promotions using Freshsales CRM.Collaborated with the customer care team to create a flowchart for sales team training and customer reference, to clarify accident reporting procedures and outline the necessary supporting documentats.Launched a sales presentation evaluation initiative to identify key strengths and areas for improvement within the sales team.Recruited new staff for the BI & Marketing department, swiftly equipping them with the necessary job skills to fulfill their responsibilities effectively.Conducting ongoing market surveys (MOM Test) to uncover evolving market trends.Responsible for planning company retreats, incentive trips, and all social, cultural and video montage initiatives as the Core Team chairman.

Singapore

• Handled negotiations with numerous brokerage companies for affiliation.• Produced weekly market analysis on the foreign exchange markets for member subscription list.• Delivered bi-monthly webinars delivering trading related topics to the community.• Prospect and on-board new client relationships to ensure community growth.• Managed company's social media accounts for community engagement.• Designed posters and crafted promotional text to boost bi-monthly webinar attendance.• Provided personal mentorship and consultation on technical analysis and trading psychology to premium members.• Developed course curriculum and presented to clients of interest to boost mentorship revenue.• Liaised with affiliated broker representative to resolve issues regarding client’s accounts.• Conducted surveys and market research on client satisfaction in order to meet client’s needs.