Keith Lowe Email & Phone Number

College Point, Ny, Us

Oversaw P&L, supervised approximately 3,000 employees with 16 direct reports. Developed strategy and led talent development of the 16 clubs. Achieved 9% growth in employee engagement by a wide-ranging program of employee motivation and training. Developed new strategy and motivated teams increasing annual profitability by 8% and exceeding revenue play by $45M. Utilized the Medallia customer feedback platform to improve customer experience. Leveraged best-in-class response times to improve customer feedback by 20%. Initiated highly successful community giving programs, including funding $70K to sponsor the Lupus walk in Atlanta.

Oversaw the establishment of new market, and 2,800 employees and 14 direct reports. Spearheaded sales, membership, and profit above plan. Achieved annual sales of over $1B. Exceeded company’s revenue target and drove profit growth by 12% annually by aligning new market with strategic planning and team development. Grew membership by 4% per year by focusing and rapidly responding to detailed customer feedback. Increased employee engagement by 8% per year by training, development and motivating teams.

Led opportunities to ensure continuous improvement throughout the region, while creating and strengthening partnerships with buyers to drive COTC (Club of the Community) items. Led range of programs for talent development, including Ignite class, BOLD Event, Women in Leadership, NGL Listening sessions, and sponsorship of new club managers for the holiday seasons. Oversaw special projects to support improvement initiatives for operations at club level. 22,000 employees. Generated savings through hands-on training and the implementation of wage management system. Drove sales growth of $77M over plan and membership growth of $6M over plan in the Southeastern region. Oversaw a range of innovation initiatives to drive efficient expense management.

Led eight units and 1,600 employees with eight direct reports. Coordinated financial forecast, budget, and plan through in-depth analysis of financial reports, resolution of exception reports and accounts, and oversight of corrective measures to reduce annual shrink for the Atlanta Market. Spearheaded internal/external investigations into accident cost rate, producing a11% annual reduction for the market. Developed new strategies to achieve company- and market-level compliance goals, achieving a company leading 99.45% compliance score for the market.

Led, recruited and coached Management Team. Oversaw all phases of community outreach programs. Drove membership and sales growth by visiting business members and places, establishing member relationships inside and outside the facility, providing motivation to the Membership Sales Team, and guiding associates with the value of membership and quality of Sam's Club merchandise. 250 employees. ✔ Top 10 annual company sales – $113M in Tulsa, OK. Top 10 annual profits – $10M profits in Tulsa, OK. Top 10 annual revenue – $117M in Phoenix, AZ. Partnered with the Arizona State University in establishing the sustainable cities network to support corporate sustainability initiatives with funding.