Keith Lowes Email & Phone Number

Waikato, New Zealand

Director of Collective Coaching, handling the day-to-day operations, including the business and financial operations of the company. As Director of a Training and Development company, I am responsible for assessing and identifying the business’s training and development needs and coordinating training and development programs of the business and.

Hamilton

New Zealand

Waikato, New Zealand

• NZMA is a part of ACG’s Tertiary & Careers Group; we provide quality educational services with a prime focus on culinary and hospitality programs. NZQA has ranked us a Category 1 provider, their highest ranking.Key.
• Lead and manage tutorial team in conjunction with HR policies
• Staff recruitment and selection
• Staff professional development and coaching
• Managing the performance of all Programs Level 2 - Level 5
• Overseeing internal moderation and managing moderation's outcomes

Hamilton

• As a Business and Contact centre Tutor my role is interesting and varied, working with, managing and mentoring multiple individuals to achieve their education and professional goals. At the same time sharing my wisdom.
• Negotiating individual learning goals with students and demonstrating that individual needs are taken into account within a cohort.
• Engaging and promoting the benefits for students of continuous life long learning of Literacy and Numeracy Through ALNAT and Pathways Awarua.
• Promoting equality and engaging with diversity, and knowing how to challenge discriminatory behaviour and attitudes. Preparing learning and Business presentations to meet the individual needs of clients.
• Demonstrating effective approaches to presenting to more than one level and more than one target audience - pertinent to education and IT delivery.
• Overall, whilst this position focusses on education delivery many of the tools applied have been generated through Contact Centre and Business management. Additionally, the skills delivered to students/clients are.

Hamilton

I managed and operated a busy multiple site and multiple client Contact Centre converting, resolving and servicing customer expectations and demands. My inbound team of up to 25 agents handled calls for 20+ different clients selling and servicing the need of 0800 numbers and service industry requests.I drove outbound sales with a proven success for.

A multiple client Contact Centre converting, resolving and servicing customer expectations and demands.Team of 7 Team leaders and 50 agents handled 1,000+ calls every day. Outbound sales succeeded for cold/hot calling, selling charity cards and raising additional donations from the same contacts.Increased company turnover in the year by 25%.Answered calls.

Looking after a busy Credit Relations Centre converting, resolving and servicing customer expectations and demands. Managed Team Leaders and up to 40 agents. Developed the Centre from 15 to 40 agents continuously meeting and exceeding agreed Key Performance Indicators. The subsequent business yield increased within the year by 110%. The role was also an.

A continuation of the credit control role moving with the work between companies

A continuation of the credit control role moving with the work between companies

Bachelor Of Applied Management, Distinction

Life Coaching, Diploma

Ncaet Level 5, Education, Pass

Ncalne

Through Vision West

Contact Centre Level 3, Contact Centre

Hnc, Business It