Member of the IT Support Team, providing technical support of all Desktop Hardware and Software platforms across PALL Corporation within agreed performance criteria.Projects• 2500 + Windows 7 MigrationOrganise and Order New IT Equipment (Desktop, Laptops, Peripherals)Liaise and Schedule Roll-out dates with CustomersDocument Technical ProceduresOrganise and Provide Floor Walkers

Member of the 2nd Line Support Team, providing technical support of all Desktop Hardware and Software platforms across Babcock Int. Group within agreed performance criteria.• Assist Team Leader with staff management of 2nd Line Support Team.• Manage and co-ordinate incidents and requests.• Provide technical support to agreed SLAs• Maintain Desktop environments in accordance with software standards and software license policies including Windows 7, XP, Office 2003 to… Show more Member of the 2nd Line Support Team, providing technical support of all Desktop Hardware and Software platforms across Babcock Int. Group within agreed performance criteria.• Assist Team Leader with staff management of 2nd Line Support Team.• Manage and co-ordinate incidents and requests.• Provide technical support to agreed SLAs• Maintain Desktop environments in accordance with software standards and software license policies including Windows 7, XP, Office 2003 to 2010• Maintain operational and technical documentation to agreed standards.• Create Technical documentation for Migration projects• Work in accordance with ITIL processes• Create End User Guides• Work with mobile technology including 3G and Blackberry.• Solve problems including complex technical issues.Projects• 120+ Desktop PC/ Laptop Office Move and Windows 7 Migration – Babcock – Hurn Feb’12• V2V Migration and Decommission – Babcock – PNB / Swindon June’11 to July’11• P2V Migration and Decommission – Babcock – PNB May’11 / June’11 Show less

Member of the IT Support team responsible for providing first and second line support to students and staff across three of the colleges main campuses.• Provided Helpdesk support to users, logging calls and following them through to resolution.• Maintained and monitored servers to ensure smooth network operation.• Refurbished and rebuilt PCs to college specifications.• Provided secondary network support, including installation of cabling and network points.• Controlled… Show more Member of the IT Support team responsible for providing first and second line support to students and staff across three of the colleges main campuses.• Provided Helpdesk support to users, logging calls and following them through to resolution.• Maintained and monitored servers to ensure smooth network operation.• Refurbished and rebuilt PCs to college specifications.• Provided secondary network support, including installation of cabling and network points.• Controlled inventory levels of hardware and printer consumables.• Designed and installed PC diagnostics facility, providing a dedicated area for the maintenance of PCs and peripherals.• Managed the implementation delivery of new facilities, hardware and services for Highbury's North Harbour project.Projects:-• 400+ Desktop PC Migration• Installed and configured Ghost Corporate Edition 7.5. • Built a Windows 2000 Server, and configured the Ghost Server software and images needed to achieve rolling-out of Windows XP to staff and students via Multicast sessions.• Created a dedicated LAN environment with DHCP to enable every client to gain access to the Ghost Server, allowing distribution of Windows XP images to workstations• Provided configuration support for the end users required once they had received their new build. Show less