Keith Mackay Email & Phone Number

Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and passengers.Manage the safe and efficient running of trains over the Route infrastructure.Make pro-active train regulating decisions using control systems and interpreting incoming information to identify potential disruption and initiate early action to minimise train delays, communicating with signallers and train operators as necessary.Work closely with the Incident Controller to manage train service delivery during times of perturbation, being the key liaison with representatives of train operators whose services run in the route and other control centres.Develop and specify during times of disruption, service recovery plans, including discussion with train operator staff regarding resourcing of the plan.

Three Bridges, West Sussex, United Kingdom

Train Service Manager for Southern Brighton Mainlinr and Coastway Managing the countries Busiest train service across the Sussex and Neighbouring routes. Managing services between Bedford, London, Brighton, Surrey and the Sussex CoastProactively monitor and manage the real time operation of train services, investigating and responding to any reported incidents or irregularities.During train service disruption, work closely with the resource management and engineering planning teams to ensure the optimum use of crew and units to ensure the disruption to passengers is kept to a minimum.If required, devise and implement contingency plans to ensure the best outcome for passenger needs, performance, revenue, costs and contractual requirements.Ensure that changes to the service are communicated widely to both staff and passengers through effective liaison.

London Victoria

Croydon, United Kingdom

Eastbourne