Results-driven IT executive with extensive experience in Incident and Problem Management, adept at managing teams of support analysts to deliver hands-on support and effective stakeholder management. Recent focus on governance and risk, demonstrating a commitment to driving organizational improvements and risk mitigation strategies. Passionate about fostering a data-driven culture for continuous improvement and skilled in driving a culture shift towards Site Reliability Engineering (SRE). Expertise in business intelligence tools such as Power BI and Tableau, with a proven track record of delivering well-designed dashboards that capture KPIs and trends, leading to actionable insights and informed decision-making. Known for enthusiasm in increasing business intelligence literacy within teams, driving adoption and proficiency.In my spare time, I do volunteering work in local non-government organization serving food to the poor and homeless. Also, I am a metabolic health advocate and I create digital content to advocate for awareness of metabolic health.Contact : bbkeithmak@yahoo.com, keith.hk.mak@gmail.com