Keith Malek Email & Phone Number

Kingston, On, Ca

Kingston Ontario

-Database maintenance, troubleshooting and repair.-Quality and compliance checks of new and current developments.-Deploying production applications and tracking ongoing issues.-Project development and management-Assessing upgrade impacts and troubleshooting/repairing any issues that arise.-Developing and testing of programs currently in production.-Support of currently running programs either through desk side or developmental contact.Use of Time: 60% Development of new programs 15% Support and troubleshooting of existing programs and developments. 15% Project planning. 10% End user/customer support and trainingTechnical Environment: Windows XP/7, Attachmate Extra!, PComm, TSO, JCL, Windows RDP and Terminal Server, Server 2003, Microsoft Office Suite 97/2003/2007, Database Creation and Maintenance, Cognos, SQL creation and query, Application testing and repair in multiple environments.

-Quality and compliance testing of break/fix and future enhancement items.-User management and security.-Document management and security.-System support for end users.-Managing a small team and the delegation of tasks and user time management.-Application development to streamline current/new processesUse of Time: 50% Support and troubleshooting of user and environment issues. 25% Quality and compliance testing. 10% End user/customer support and training 10% Project planning. 5% Application developmentTechnical Environment: Windows XP/7,OnBase (Thick / Thin / Web Clients), Server 2003, Microsoft Office Suite 97/2003/2007, SQL creation and query, Application testing and repair in multiple environments.

London, Canada Area

-Desktop, Laptop, Thin Client maintenance and support(Hardware / Software / Image installation, maintenance, and administration for all versions of windows including zOS’s)-Mainframe and database maintenance and support through TSO, CICS and Trelix-Over the phone trouble shooting / desk side support-Internal and external networking(Setup / Configuration of routers, hubs, switches in internal / external LAN / WAN environments)-Blackberry support and troubleshooting(zOS imaging and setup of handheld Blackberry devices and administration of the Blackberry Enterprise Server)-VPN and RDP connectivity / support-Terminal server support (Administration and configuration)-Printer and fax support (Administration and configuration)Use of Time: 75% Over the Phone Technical Support. 20% Desk side Support. 5% Server and Mainframe Support.Technical Environment: Windows, UNIX, CICS, TSO, Remote Desktop Connections through Net Meeting, Windows RDP and Terminal Server Remote Assist., Remedy Call Tracking Tool, Lotus Notes Usage and Database Maintenance, Terminal Server Maintenance, Desktop/Laptop Hardware Repair, Thin Client Programming and Maintenance, Lift Truck Remote Connection Repair, VPN Connection and Software maintenance, User Windows/Server Access Control and Permissions, Microsoft Office 97 - 2007, SharePoint.