• Monitored CSI scores maintaining 94.6% and above by initiating strong consistent “Active Delivery” process and follow-up phone campaign to proactively resolve issues • Instrumental role in igniting dramatic growth in sales & gross profit of Service and Parts Departments while lowering controllable personal and semi-fixed expenses

• Propelled Service Department growth of 48.3% and Parts Department growth of 54.3% in 2014 with same expense structure and same number of employees in each department• Spearheaded team building exercises between Sales and Service boosting morale, communications, efficiency and overall production• Adopted similar communication system seen in restaurants and box stores by providing service writers and technicians with individual communication devices improving efficient use of time

• Orchestrated set-up and opening of 3 new car dealerships; two in Tyler, TX and one in Longview, TX within a 7 month period while managing multi-site daily operations of two other dealerships• Ranked #1 & #2 in Service & Parts Department net profit in 2012 and 2013 in managing region; after providing strategic direction and implemented strategic-planning process. Total stores in group = 11

• Managed large metro Service Department with 11 Advisors handling our retail customers and 30+ Technicians; with my focus on our retail customer retention, new growth and excellent employee satisfaction• Increased Customer Pay business by increasing C/P repair orders to over 2600 per month with average of $246 parts and labor sales per repair order.