Keith Mccaughern Email & Phone Number

My experience for the last 20 years has mostly involved Customer Service roles and the need for understanding and empathy. As well as experience in a management role within Royal Mail.Presently working as an ICT Officer tier 1 and 2 and currently learning towards my CCNA My experience so far within an IT Officers role:Active directory - password reset, account creation, security groups, gpo'sExperience with citrix/vdi serversTroubleshooting issues with mobile device as well as MFA setupsSetup for shared drives and permissionsMaking/adjusting Rules for users on OutlookCreating and troubleshooting SCCMTicketing Systems e.g. vFireExperience with Microsoft Office/365 e.g. Word/Excel/PowerpointOffice 365 Administration e.g. Exchange/SharePoint/OnedriveInstalling/Upgrading/Fixing Software and Hardware e.g. printers3 years of being a sports massage therapist (Part-time)17 years as a postman (full-time) as well as experience in management for just over 6 months9 years of being a door supervisor (Part-time)3 years experience as a barman (Part-time)2 years experience as an administrator (Full-time)