Keith Mcclellan Email & Phone Number

Las Vegas, Nevada, United States

Dayton, Nv, Us

Us

Responsible for Desktop Support of user environments ranging anywhere from 20 to 500 users in a Microsoft Windows Environment. Involved with assisting with Jr. Level Server Configuration (2012/2016) and Maintenance, Senior Desktop Client implementation, Maintenance and Software Install/Removal/ Configuration both Deskside and Remote. Responsible for the technical troubleshooting involve break fix and solution in the Windows 10 Environment (Some Apple OSX machines also supported), Android and IOS Mobile Devices, Creation and Maintenance of Client SOP and Site Environment Documentation for upkeep and Resources.Other duties include Hardware Refreshes, Ability to asses the environment and recommend upgrades and/or configuration for efficiency.

New York, Ny, Us

Responsible for Break/Fix in a large Corporate Environment, Desktop and Laptop rollouts, Imaging, OEM refreshes, Software installation both Deskside and through Network Push, Troubleshooting Networking issues, heavily involved in weekly meetings with a focus on how to improve support efficiency, customer relationships, and assisting with building a strong Desktop Support team. Other related responsibilities include the creation and maintenance of Standard Operating Procedures, meeting Service Level Agreement timelines and Quality expectations. Relocation of End User Setups when required to different areas of the building(s). High proficiency in clarity both written and verbal including excellent soft-skills to answer end-user questions that I could assist with including ETA's and User Environment Navigation, how to use best practices when saving data to network drives to ensure data loss prevention.

Us

Responsible for troubleshooting Desktop PC & MAC Hardware under the Microsoft Windows 7/10/Server and OSX Operating systems. Assembling/Upgrading computer systems for production environments. Creation & Management of User Accounts and Email in the Active Directory and Exchange environments including security groups & print services. Assisting with configuration of Cisco Router/Switches & Networking solutions, Virtual Machines & Software configuration. Responsible for workstation rollouts and configuration in multi-user environments.

Responsible for assisting customers both via phone, email and ticketing system to resolve various issues with computer systems on a Windows XP, Windows 7 and Mac OSX environment. Responsible for creating email accounts using Exchange 2003/2007, managing print server and queues including the creation and updating of drivers. Responsible for creation and management of user accounts in Active Directory including security groups and group policies for a 5,000+ user environment. Lead a team of 8 technicians to support clients with technical support

Englewood, Co, Us

Responsible for the troubleshooting of DISH Network Receiver, Satellite Dish and Accessory equipment failure as well as satellite signal & programming issues. Resolve customer issues involving billing inquiries, promotional offers and scheduling of service calls. Worked with team in a fast pace environment while multi-tasking and maintaining customer satisfaction in a call center environment.

Las Vegas, Nevada, Us

Responsible for troubleshooting Desktop and Laptop PC Hardware and Software failure in the MS Windows 2000/XP/Vista/2003 Server Environments. Building professional computer systems from bare-bone cases with the installation and configuration of OS & LAN Networks in both Workgroup and Domain services. Installation of Software, Printers, Routers, Switches, Hubs, Peripheral Devices and more. Maintenance and management of client networks supporting Microsoft Office and 3rd Party Applications such as Peachtree, Quickbooks, Dentrix & more. Responsible for mananging backup solutions including testing and verification. Assisted with server builds and rollouts on sites including assisting with Cat5e/6 cabling/patch bays.

Santa Monica, California, Us

Responsible for troubleshooting problems with customer software and hardware via live telephone and email. Involved in final code release of product and software bug discovery. Responsible for solving software conflicts within hardware and OS. Performed Quality Assurance Testing on products such as Call of Duty, The Amazing Spiderman, Vampire-Masquerade, Tony Hawk’s Pro Skater and more.