• Partnership Management – Oversight of partnerships with Director and Executive level contacts at Air Canada’s key cargo accounts, and ensuring revenues continue to grow. 10 global accounts that represent $125 million of revenue each year.• Global Influence – Working around the world in different cultures with customers and the local sales teams to continuously showcase and develop business for Air Canada Cargo.• Presentation Skills - Creating, preparing, and delivering presentations to top levels within customers’ organizations.• Representing Air Canada – Promoting Air Canada and our products to the logistics community. This includes numerous industry association memberships, trade shows, conferences, Air Canada route launches and both for passenger and cargo.

• Account management for a diverse portfolio of top cargo customers across Canada in various markets and industries.• Promoting/selling/securing logistics solutions so both existing and prospective customers through a consultative sales approach.• Gathering and analyzing market intelligence, to cross functionally plan pricing and capacity to maximize profit potential.• Presenting on the Air Canada Cargo's solutions to all levels of the customers’ hierarchy to effectively create and maintain a multi-faceted and deep relationship with our partners.

• Acted as liaison between sales, key accounts, and operations groups.• Developing and maintaining important relationships with Global Accounts at Air Canada Cargo.• Data collection and analysis to identify trends which hinder customers' experience.• Project management to improve upon service, and implement technology as a tool to enhance our customers' experience.

• Responsible for the day to day operations and management of 200+ staff per day, for Air Canada Cargo’s Global Hub at Toronto Pearson Airport (YYZ).• Coaching of our operations team to ensure metrics are met and ensuring a high level of service is maintained.• Maintain relationships with local and foreign government authorities, vendors, as well as global and local customers.• Counsel and communicate with employee groups, unions, and the management team to maintain cooperative working relationships.

• Operations Management – Producing load plans for wide-body aircraft ensuring optimum usage of aircraft volume, taking into consideration specialized loads, size of cargo and various other restrictions.• People Management/Supervision – Creating economical plans for manpower usage to ensure maximum efficiency, while providing feedback and reports to management.• Cargo Logistics – Ensuring proper processing of all imports and exports, and their accompanying documentation. Oversight of unique loads, dealing with a variety of discrepancies.