Lead Technology Analyst- Problem Management
Current
Dec 2024 - Present
AeroLeads people directory · profile
Keith Mclean Email & Phone Number
Incident Problem Manager specializing in ITIL Framework and Problem Management
at
KeyBank
1 work email found
@latinmail.com
2 phones found area 302
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Incident Problem Manager specializing in ITIL Framework and Problem Management
Location
Wilmington, Delaware, United States
Who is Keith Mclean? Overview
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Quick answer
Keith Mclean is listed as Incident Problem Manager specializing in ITIL Framework and Problem Management at KeyBank, based in Wilmington, Delaware, United States. AeroLeads shows a work email signal at latinmail.com, phone signal with area code 302, and a matched LinkedIn profile for Keith Mclean.
Keith Mclean previously worked as Lead Technology Analyst- Problem Management at Keybank and Incident and Problem Manager at Qurate Retail Group.
Company email context
Email format at KeyBank
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{first_initial}{last}@latinmail.com
86% confidence
AeroLeads found 1 current-domain work email signal for Keith Mclean. Compare company email patterns before reaching out.
Profile bio
About Keith Mclean
As an Incident and Problem Manager, my role revolves around enhancing system availability and orchestrating problem resolution with an ITIL-based approach. With a focus on preventing incidents and minimizing their impact, my leadership in high-priority situations has been instrumental in driving the technical teams to success.My professional journey is marked by a commitment to excellence in incident management, where I apply my skills in customer interaction and multitasking to contribute to the organization's mission. At Qurate Retail, we've successfully improved critical system reliability, ensuring seamless operations for our customers and stakeholders.
Listed skills include Unix, Troubleshooting, Sql, Disaster Recovery, and 10 others.
Current workplace
Keith Mclean's current company
Company context helps verify the profile and gives searchers a useful next step.
6 roles · 30 years
Keith Mclean work experience
A career timeline built from the work history available for this profile.
Incident And Problem Manager
Responsible for managing the lifecycle of all Problems, primarily to prevent incidents from happening, to minimize the impact of incidents that cannot be prevented and maintain information about Known Errors and Workarounds. Drive high priority incident resolution efforts, root cause analysis and problem remediation, ensuring the implementation of.
Nov 2020 - Nov 2024
Sr. Production Support Analyst
- Provided first and second level production systems and technical support for GSI Commerce, partners, and vendors.
- Diagnosed incidents using analytical skills to triage reported defects and route to appropriate resources for resolution.
- Logged incidents affecting 100+ systems, applications, and 3rd party vendors using GSI Legacy and Client iQ applications.
Aug 2010 - Oct 2020
Computer Operator
Received inbound and placed outbound calls to resolve point of sale production issues Monitored Tandem, UNIX, Stratus, EPIX, and AS400 platforms for processing and file transmission errors to ensure customers were able to utilize point of sale terminals and ATMs Routinely used UNIX commands for issues with file transmissions Actively engaged with.
2001 - 2008
~7 yrs
Help Desk Support Analyst
2000 - 2001
~1 yr
Senior Customer Service Representative
1996 - 2000
~4 yrs
FAQ
Frequently asked questions about Keith Mclean
Quick answers generated from the profile data available on this page.
What company does Keith Mclean work for?
Keith Mclean works for KeyBank.
What is Keith Mclean's role at KeyBank?
Keith Mclean is listed as Incident Problem Manager specializing in ITIL Framework and Problem Management at KeyBank.
What is Keith Mclean's email address?
AeroLeads has found 1 work email signal at @latinmail.com for Keith Mclean at KeyBank.
What is Keith Mclean's phone number?
AeroLeads has found 2 phone signal(s) with area code 302 for Keith Mclean at KeyBank.
Where is Keith Mclean based?
Keith Mclean is based in Wilmington, Delaware, United States while working with KeyBank.
What companies has Keith Mclean worked for?
Keith Mclean has worked for Keybank, Qurate Retail Group, Ebay Enterprise, First Data Corporation, and Computer Aid, Inc..
How can I contact Keith Mclean?
You can use AeroLeads to view verified contact signals for Keith Mclean at KeyBank, including work email, phone, and LinkedIn data when available.
What skills is Keith Mclean known for?
Keith Mclean is listed with skills including Unix, Troubleshooting, Sql, Disaster Recovery, Databases, Leadership, Technical Support, and Help Desk Support.
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