• Supervisor of security and bar staff of 10 Employees • Trainer of security standards and crowd control programs based on local fire marshal requirements • Effective communication skills with multiple departments• Troubleshoots and resolves guest complaints • Responsible for crowd control, human counts, de-escalating potential altercations between patrons, ensuring safety for establishment and occupants • Staffing –Adhere to measurable productivity goals, schedule, hiring/coaching, conducting monthly meetings • Special Events Management

• Completed deployment (February 2015 – December 2015) Location: Western Asia, Jordan• Recognized expert in the specialized knowledge of individual soldiers in all capacities• Successful completion of basic combat training, and regular continuing education involving classroom and physical training

• Stage, photograph and list 30+ vehicles daily to dealership webpage• BMW Genius - Enjoy going the extra mile for customers, advise customers of all features of vehicle at purchase• Confident with strong interpersonal and relationship building skills who thrive on creating positive experiences for customers• Patient individual, able to communicate in non-technical terms with customers who may have very little technical knowledge• Knowledgeable of BMW’s latest technological advances, overall product expert

• Help to lead detail team of 5+ employees • Franchised trainer – Staying current on all updates/changes to standards and policies • Staff and observes performance to ensure adherence to dealership policies and established operating procedures in detailing department• Responsibilities include; Opening detail department (key holder), training/coaching, directing work; ensuring consistent performance, addressing client complaints and resolving problems within department • Records – New car checklist, Detail reports• Performs functions of the Detail Manager in his/her absence• Chemical management – Inventory and safety protocols needed for handling and injury