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Keith Miskey Email & Phone Number

Telephony Administrator at Alberta Justice and Attorney General
Location: Edmonton, Alberta, Canada 6 work roles 2 schools
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Current company
Alberta Justice and Attorney General
Role
Telephony Administrator
Location
Edmonton, Alberta, Canada

Who is Keith Miskey? Overview

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Quick answer

Keith Miskey is listed as Telephony Administrator at Alberta Justice and Attorney General, based in Edmonton, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Keith Miskey.

Keith Miskey previously worked as Team Lead at Government Of Alberta and Technical Support Manager at Dell. Keith Miskey holds System Support Specialist from Northern Alberta Institute Of Technology.

Profile bio

About Keith Miskey

• Over 10 of years experience in management.• Experience in the Information Technology, Retail and Hospitality industries.• Track record of delivering results, the right way with integrity.• Developed exceptional interpersonal skills.• Problem Solving, able to deal with ambiguity and to make decisions.• Yellow Belt Business Process Improvement (BPI) certified.• Able to identify technical ad soft skills needs and develop and implement training.

Listed skills include Team Leadership, Troubleshooting, Itil, Business Analysis, and 45 others.

Current workplace

Keith Miskey's current company

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Alberta Justice and Attorney General
Alberta Justice And Attorney General
Telephony Administrator
6 roles · 36 years

Keith Miskey work experience

A career timeline built from the work history available for this profile.

Telephony Administrator

Current
Alberta Justice And Attorney General

Monitoring of telephony infrastructure i.e. Call Management Server, CMS reporting server, Voice portal, Modular Messaging as well other computer telephony integration. Programming functions in the Avaya Site Administration (ASA) application, vector directory numbers, hunt groups and vectors which in combination make up the scripting that governs how the.

Dec 2010 - Present

Technical Support Manager

Dell
  • Lead a team of up to 20 Information Technology professionals in a Contact Center.
  • Managed all aspect of the Contact Center environment in multiple lines of business.
  • Completed call audits, monitored live calls and reviewed key call metrics in order to ensure the highest level of Customer Service and Satisfaction.
  • Assessed employee’s performance and developed actions plans in order to improve performance.
  • Held regular 1x1 meetings with employees to have open dialog and… Show more
  • Held regular 1x1 meetings with employees to have open dialog and to provide feedback to employees and recognize success and opportunities.
Oct 2004 - Feb 2008

Computer Department Assistant Manager

London Drugs
  • Managed a staff of 10 people
  • Responsible for ensuring excellent customer service.
  • Completed assessments and made recommendations of appropriate computer solutions for businesses and consumer clients.
  • Responsible for the computer department performance and budget goals.
  • Performed computer hardware and networking support for all internal systems on site.
  • Provided hardware and software troubleshooting and repair of customer systems.
2003 - 2004 ~1 yr

Helpdesk Support Manager

Oa Group Of Companies
  • Manager, with a staff of five hardware and software repair technicians.
  • Completed troubleshooting of Internet connectivity on various Windows based systems including Windows 95/98/NT/ME/2000.
  • Completed Install, Moves, Adds and Changes (IMAC) activities as well as warranty and remedial maintenance on various hardware and software platforms.
  • Installing and troubleshooting various systems, resolving conflicts between software or hardware components such as motherboards, video… Show more
  • Installing and troubleshooting various systems, resolving conflicts between software or hardware components such as motherboards, video cards, memory cards, ETC.
  • Provided on-site consulting to Northern Alberta Institute of Technology Show less
1998 - 2003 ~5 yrs

Internet Support Mgr

Oa Group Inc.
1990 - 1995 ~5 yrs
2 education records

Keith Miskey education

Diploma In Materials Engineering Technology, Materials Engineering Technologist

Nait (Northern Alberta Institute Of Technology)

The Materials Engineering Technologist: This person has a working knowledge of the properties and behavior of engineering materials as.

FAQ

Frequently asked questions about Keith Miskey

Quick answers generated from the profile data available on this page.

What company does Keith Miskey work for?

Keith Miskey works for Alberta Justice and Attorney General.

What is Keith Miskey's role at Alberta Justice and Attorney General?

Keith Miskey is listed as Telephony Administrator at Alberta Justice and Attorney General.

Where is Keith Miskey based?

Keith Miskey is based in Edmonton, Alberta, Canada while working with Alberta Justice and Attorney General.

What companies has Keith Miskey worked for?

Keith Miskey has worked for Alberta Justice And Attorney General, Government Of Alberta, Dell, London Drugs, and Oa Group Of Companies.

How can I contact Keith Miskey?

You can use AeroLeads to view verified contact signals for Keith Miskey at Alberta Justice and Attorney General, including work email, phone, and LinkedIn data when available.

What schools did Keith Miskey attend?

Keith Miskey holds System Support Specialist from Northern Alberta Institute Of Technology.

What skills is Keith Miskey known for?

Keith Miskey is listed with skills including Team Leadership, Troubleshooting, Itil, Business Analysis, Project Management, Vendor Management, Windows, and Service Delivery.

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