Keith Moore Email & Phone Number

Ireland

Ireland

Design engineer - designing, analysis and modelling rooftop and ground mounted solar PV systems, both commercial and residential sectors. Using various software packages to determine solar technical specs and outputs, inverter string design, 3D design modelling, mounting system certification.Managing a team of people responsible for the analysis, designing, modelling, and quoting of solar PV systems, providing leadership and direction.SOFTWARE/TECHNOLOGY EXPERIENCESolar PV Design Software• PVSOL• Sunny Design (SMA)• Smart Design (HUAWEI)• Helioscope3D Modelling Software• SketchUp ProSolar PV Mounting Systems Software• SFlex Planner• Van Der Valk Planner• K2 BaseSingle Line Diagrams / Block Diagrams• Lucid ChartsGeneral• CRM (Microsoft Dynamics 365, Zoho, Simply Workflow)• Excel, PowerPoint, Word• MS Teams, Zoom• Outlook

Tasked with managing a contract worth 1 million Euro per annum out of non-performance. Successfully performance managed contract into consistent SLA target hitting in 12 months.

County Dublin, Ireland

At Pinergy we work in partnership with our customers helping them to understand and reduce their energy consumption and cost through our smart technologies and energy solutions. We were delighted to win the Best Innovation in Energy Award at the inaugural Bonkers.ie awards and the independent judging panel said “The winner’s brand, proposition and USP is built on a really feature-rich, self-control device couple with digital innovation, allowing easy self-service and visible billing to the end-user.” We are committed to helping homes and businesses across Ireland become more energy efficient

Dublin

Responsible for the management and organisation for all FBD customers’ replacement vehicles. Day to day management of area covering the Republic of Ireland. Daily maintenance, administration and monitoring of FBD replacement car hires.

Answer inbound customer and third party calls regarding complaints and general queries.Respond to emails from customers and third parties regarding complaints, queries and invoice requests.Handle accident and emergency customer calls via phone in relation to breakdowns or accidents.Processing fines, speeding and parking tickets by nominating the relevant driver to that fine.Support the Customer Service Team leader daily and the Department manager on an ad-hoc basis.

Completing payment protection reviews, failing or passing an agents performance based on a set criteria.Responsible for analysing/quality assessing recorded calls and making judgement on the agent’s performance.Quality assessments of letters/correspondence due to be sent to customers. Retrieving recorded calls by cross referencing various pieces of information through excel.Liaised with the team leader and manager of the unit on a daily basis to ensure that all tasks and deadlines were being met.Working to weekly and daily targets and dealing with a high volume of work which required a high level of accuracy and a high level of experience using Microsoft Excel.Contributed as part of a large team of people demonstrating flexibility with regards staying late and working late at last minute requests whilst helping team members as required.

Sustainable Energy & Environmental Engineering

Science And Technology

Ba Honors Degree, Multimedia

Diploma, Multimedia