Keith Morrison Email & Phone Number

Edinburgh, Scotland, GB

Livingston

Dunfermline/Livingston

My role requires me to manage safe and effective delivery of Critical Events and large scale changes across the Operation. Done via consultation and working collaboratively with various support team(s) ensuring change and impacting initiatives are landed with minimum disruption, whilst also carrying out thorough mitigation and contingency planning.I work.

• Working with business departments to understand the business issues and data challenges. Develop requirements, specifications and recommendations related to a proposed solution. This will include some or all of the.
• To construct or contribute to the construction of process flows and mapping of ‘as-is’ processes and gain understanding of how they interact and support business objectives
• Definition, development and validation of process improvements leading to the ‘to-be’ processes and business requirements according to agreed documentation standards
• Impact assessment from current to future state
• To prepare in conjunction with IT, Finance and Customer Operations, detailed estimates for the cost of the proposed changes or possible system costs
• To produce the definition of the Business Requirements

Key Responsibilities include:- Completing impact assessments on all business areas internally and externally that will be affected by the release/project- Providing analysis support to ensure project roll-back and contingency plans are in place to support the implementation of business change- Supporting the construction of the solution and definition of.

To make available to business representatives and team members, coaching and consultancy support in the use of UAT standards and practices.Ensure that there is a consistent understanding of the role of UAT across the stakeholder communityProduce UAT Approach and Plan documentation in accordance with agreed methods and standardsProducing test case suites.

Identifying and capturing customers’ perceptions of Sky products in line with departmental proceduresProviding comprehensive and up-to-date information to internal / external customersManaging-internal / external customer enquiries and requestsUtilising product knowledge and experience to solve internal / external customer problems and making.