Keith Mullins Email and Phone Number

I have gained valuable experience to my life skills and career, becoming a registered volunteer worker with Mind in Bexley. Completed courses on Peer Mentoring and Befriending, where I gained valuable experience to help and support people through difficult periods in their life.

Nine months contract within the Project Management Office (PMO) of the Strategic Reference Data programme, one of the bank’s key strategic initiatives. The PMO department is the central global governance contact point and support for the program at all levels up to the Program Director. My experience in this role included creating project plan templates for Project Managers, collating information and communicating via media/audio conference’s globally, continually monitoring quality, accuracies, inter-department dependencies and lifetime health checks, owned weekly inter program meeting agenda and report creation for the Program Director, attended project management and team meetings, resource on and off boarding, company guidelines and induction training, supporting and monitoring of internal Sharepoint and Clarity system

Attended and completed PRINCE2 training course with the Knowledge Academy, gaining valuable experience in Project Management methodologies. Also undertook major refurbishment of my home dwelling and outside land.

Employment with BWT commenced at one distribution site (at the time the most under achieving depot). After reviewing the sites challenges including understanding of de-motivated employees, I began to re-build starting with strong team ethics, also working together as one team with regular team meetings and consistent communication. Provided awareness training to install an understanding of each other’s inter-departments roles and responsibilities. New team engagement in a positive working environment resulted in newly created, streamlined and updated processes and procedures being adopted across the rest of the UK. The depot and my personal performance were rewarded with ‘recognition promotion’ to overall management of three distribution sites. During this period, I successfully strategically project managed end-to-end the relocation of the company’s largest distribution site, which resulted in year-on-year significant financial savings. Being the central point of contact; supporting employees during the consultation and re-location process, whilst also working very closely with Human Resources. Key AchievementsSuccessfully reversing first site into a profitable, efficient and organised depot resulting in being recognised as BWT’s top-performing site.Improved financial results through monitoring, reviewing, KPI’s and supplier’s, alongside employee-morale and turnover rate.Providing improved and efficient routing, saving time and costs, improved customer service levels in turn lowering retention rate. Succession of recognition promotions from one to three distribution centres with overall management. External association and company audits passed, with personal best record score in thirteen years within the water industry.

Overall management of one of three Eden Spring’s ‘super distribution centres’ servicing London, East and South East of England with reporting level of 52-55 employees. Responsibilities to prepare and produce yearly budget, monitoring and reviewing of P&L, stock control and reconciliation. During my time at Eden Springs, the company’s main focus was to become the number one and largest supplier in the UK. Having achieved this in a short time and with many acquisitions, I personally gained vast and a varied amount of experience within a very fast paced industry. Key AchievementsManaged and supported six acquisitions, resulting in becoming largest Bottled Water Cooler/Point of Use Cooler supplier.Major improvements to service levels and efficiencies, engaged employees now sensing achievement and value to the team. External association and company audits passed. Health and Safety improvements and achievement of higher standard level.Personal performance and success recognition led to an offer of vacant role as Operations Manager at Best Water Technology.

Reported to and supported SCM including step-up when required, in particular during re-location projects due to expansion and annual leave. A varied role attending senior level meetings, budget reporting and finance to SCM, stock control and reconciliation, HR support for all employee matters, attending disciplinary meetings, line managing ROM’s and annual leave/absence, resourcing, conduct first stage interviews, arrange and conduct regular branch meetings, input into employee performance reviews, fleet management, maintenance scheduling and monitoring, driver awareness, H&S awareness and communication, customer satisfaction and improvement. Key AchievementsRecognition promotion to SCM due to continued consistent improvements in branch’s performance. Organised, implemented and monitored branch route planning during all acquisitions ensuring no or minimal impact to customers, whilst improving or maintaining efficiency levels.

I excelled in re-routing the complete branch to ensure significant improved efficiencies in revenue, costs across many P&L/KPI lines, headcount, delivery/fuel costs, travel and working time. Increased employee morale, earning improved commission due to condensed delivery coverage. I owned additional ad-hoc business planning to support larger scale regional re-routing, Including requirements to support and manage communication for region’s distribution area coverage to new owners, working alongside global team during UK visits, gauging and understanding of the regions resource and fleet requirements.Key AchievementsSuccessfully project planned and implemented branch/regional re-route improving revenue; service levels, running/delivery costs, efficiencies, time/cost saving, creating employee job satisfaction and engagement.Recognition of successful re-routing and Eden’s business acquisitions.Succession recognition promotion to SOM gained due to forward thinking, positive will do attitude and organisational skills.

Management of designated delivery area and customer base in Central London; ensuring route coverage was reviewed and monitored, conscientious customer service, requirements and satisfaction, building customer rapport, communicating feedback or account changes. Key AchievementsRecognition promotion to ROM due to pro-activeness in re-routing delivery area, improving revenue, time and efficiency.Self-achievement and satisfaction gained from successful improvement in quality customer service over delivery coverage area.

Succession through from Bar Staff to Club and Hall Manager with responsibility for customer service, building management and maintenance, stock control and reconciliation, accounting, event organisation, H&S.