Keith Murphy Email & Phone Number

Greater Boston Area

Leading and mentoring a large international distributed QA team of 40, providing high quality product releases. Implemented new process changes improving the efficiency of the QA team, reducing the duration of testing by 30%. Working collaboratively across the organization, implement companywide process changes, resulting in a 70% increase in customer reported satisfaction levels.Accomplishments:• Identified and staffed required resources to support company planning needs• Interfaced directly with customers to resolve issues driving increased satisfaction levels• Put new procedures and test methodologies in place which drove QA efficiency improvements• Implemented new processes improvements, increasing efficiency and reduced costs• Built partnerships and a corporate culture of excellence across the organization• Designed quality metrics identifying product and business areas which were improved• Led research and customer specific projects acting as the PM• Reduced new-hire product training with the implementation of a new training approach

Implemented new QA processes to support an international Quality Assurance Team as well as working across the organization, implementing process changes resulting in a 75% increase in customer satisfaction.Implemented Risk Based planning and execution to improve efficiency and effectiveness• Resolved test team inefficiencies, implementing processes and controls to optimize of a distributed group of local and off-shore personnel, resulting in a 35% test duration reduction• Improved test case development and maintainability• Prioritized work efforts, provided hands-on leadership and mentoring to develop the abilities of a global group of Quality Professionals• Led Root Cause problem analysis efforts for issues and outages, developing and implementing process or procedural changes, preventing reoccurrence of the issue• Collaborated in product strategy, roadmaps and implementation plans as a member of the Product Development Strategy Group• Managed the Change Management group • Created and delivered statistical documentation and presentations, communicating regularly with senior-level executives regarding quality issues and status • Provided guidance as a member of the Infrastructure and Change Advisory Board Steering Committees

Created QA Department strategy, planning and controls, to ensure all aspects of quality, compliance and ensured delivery schedules were achieved for a Financial Trading application, supporting 78% of the Foreign Exchange Market. Implemented new process changes, reducing the cost of quality.Accomplishments:• Implemented Risk Based planning and execution improving efficiency and effectiveness• Resolved test team inefficiencies, resulting in a 35% test duration reduction• Improved test case development and maintainability• Prioritized work efforts, provided hands-on leadership and mentoring to develop the abilities of a global group of Quality Professionals• Led Root Cause problem analysis efforts • Managed the Change Control Board• Created and delivered statistical documentation and presentations at all levels• Provided guidance as a member of the Infrastructure and Change Advisory Board Steering Committees

Ba, Business

Mba, Focus In Marketing