Keith Naicker Email & Phone Number

Windsor, Ontario, Canada

STEM Learning ages 4-14 - Camps, AfterSchool, days, evenings, Weekends, Online and private functions

Canada

Windsor, Ontario, Canada

• Determined the correct sizing of equipment, duct size, air flow, filtration and all related system items to provide a top quality solution for our customers HVAC, plumbing and electrical needs.• Developed strong rapport with customers and created positive impression of business.• Managed project from ordering parts to guiding installers on the job to meet customer expectations.• Customer follow up to maintain the highest customer satisfaction rates… Show more • Determined the correct sizing of equipment, duct size, air flow, filtration and all related system items to provide a top quality solution for our customers HVAC, plumbing and electrical needs.• Developed strong rapport with customers and created positive impression of business.• Managed project from ordering parts to guiding installers on the job to meet customer expectations.• Customer follow up to maintain the highest customer satisfaction rates possible.• Helped train our Technicians on customer care and satisfaction methods.• Review labor and material statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Show less

Strathroy-Caradoc, Ontario, Canada

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Drove operational improvements which resulted in savings and improved profit margins.• Resolved problems, improved operations and provided exceptional client support.• Applied understanding of simulations, data analytics and diverse tools to construct and implement strategies for optimizing logistics.• Prepared and delivered high-quality employee… Show more • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Drove operational improvements which resulted in savings and improved profit margins.• Resolved problems, improved operations and provided exceptional client support.• Applied understanding of simulations, data analytics and diverse tools to construct and implement strategies for optimizing logistics.• Prepared and delivered high-quality employee training to help companies eliminate overhead, material and labor costs.• Produced and improved well-organized layouts, targeted material movement plans and detailed process maps to enhance operations.• Developed team communications and information for all meetings.• Worked with all customers to understand needs and provide correct plan for their parts.• Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.• Reviewed internal systems and organized training plans to address areas in need of improvement.• Created and optimized records management strategies to coordinate and protect information.• Leveraged on-site observation and personal interviews to identify team and individual strengths. Show less

Windsor, Ontario, Canada

• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.• Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Products• Reached out to customers after completed sales to evaluate satisfaction and determine immediate … Show more • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.• Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Products• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.• Studied latest trends to add new merchandise to product lineup, improving sales revenues $250k• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.• Boosted branch sales by developing and deepening customer loyalty through incentive programs.• Assessed expansion plans and presented costs to forecast trends and recommend changes. Show less

Chatham, Ontario, Canada

• Oversaw preparation of marketing copy, images, videos, emails and other collateral.• Increased Product and Service sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.• Planned and executed events and marketing programs, from email leads.• Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.• Captured new customers by… Show more • Oversaw preparation of marketing copy, images, videos, emails and other collateral.• Increased Product and Service sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.• Planned and executed events and marketing programs, from email leads.• Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.• Captured new customers by optimizing business strategies and launching products to diversify offerings.• Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.• Increased revenue of Beautiful Faces By Geena by 35% through effective marketing• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. Show less

Chatham, Ontario, Canada

• Tracked and analyzed reports to determine needed improvements.• Developed and updated tracking spreadsheets using adaptive• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.• Maintained customer satisfaction with forward-thinking strategies focused on… Show more • Tracked and analyzed reports to determine needed improvements.• Developed and updated tracking spreadsheets using adaptive• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer n needs and resolving concerns.• Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.• Meet 5 – 10 customers per day to address inquiries and concerns• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. Show less

Toronto, Ontario, Canada

• Exceeded goals through effective task prioritization and great work ethic.• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.• Participated in team-building activities to enhance working relationships.• Worked flexible hours; night, weekend, and holiday shifts.• Proved successful working within tight deadlines and fast-paced atmosphere.• Prepared variety of different written… Show more • Exceeded goals through effective task prioritization and great work ethic.• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.• Participated in team-building activities to enhance working relationships.• Worked flexible hours; night, weekend, and holiday shifts.• Proved successful working within tight deadlines and fast-paced atmosphere.• Prepared variety of different written communications, reports and documents to ensure smooth operations.• Supervised work of contracted employees to keep on task for timely completion.• Received and processed stock into inventory management system.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Handled 25 calls per day to address customer inquiries and concerns Show less

Chatham, Ontario, Canada

• Created full-scope cost estimates for bid builds and designed build projects.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.• Fostered relationships with vendors to promote positive working relationships• Reined in project costs while meeting key milestones• Reduced expenditures… Show more • Created full-scope cost estimates for bid builds and designed build projects.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.• Fostered relationships with vendors to promote positive working relationships• Reined in project costs while meeting key milestones• Reduced expenditures by effectively negotiating vendor and service contracts to drive savings• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency• Reined in project costs while meeting key milestones.• Fostered relationships with vendors to promote positive working relationships. Show less

South Africa

• Conducted company-wide technology instruction, onboarding and education.• Oversaw IT department operations and training.• Wrote policy, procedure and manuals governing internal IT use.• Guided organizational technology strategy and roadmaps.• Maximized productivity and management systems by establishing specific goals and managing operations.• Coordinated ongoing technical training and personal development classes for staff members.• Maintained tactical control of… Show more • Conducted company-wide technology instruction, onboarding and education.• Oversaw IT department operations and training.• Wrote policy, procedure and manuals governing internal IT use.• Guided organizational technology strategy and roadmaps.• Maximized productivity and management systems by establishing specific goals and managing operations.• Coordinated ongoing technical training and personal development classes for staff members.• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.• Developed and launched loss-prevention program, reducing theft 45%• Devised processes to boost long-term business success and increase profit levels.• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. Show less

Black Belt Certification, Six Sigma Black Belt, Six Sigma Black Belt

Project Management, Project Management, Project Management

Substation Maintenance, Electrical Substation Equipement, Substation Maintenance

Diploma, Power Technology

Diploma, It Engineering, It Engineering