Keith Naicker Email & Phone Number

Windsor, Ontario, Canada

STEM Learning ages 4-14 - Camps, AfterSchool, days, evenings, Weekends, Online and private functions

Canada

Windsor, Ontario, Canada

• Determined the correct sizing of equipment, duct size, air flow, filtration and all related system items to provide a top quality solution for our customers HVAC, plumbing and electrical needs.
• Developed strong rapport with customers and created positive impression of business.
• Managed project from ordering parts to guiding installers on the job to meet customer expectations.
• Customer follow up to maintain the highest customer satisfaction rates… Show more
• Customer follow up to maintain the highest customer satisfaction rates possible.
• Helped train our Technicians on customer care and satisfaction methods.

Strathroy-Caradoc, Ontario, Canada

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Drove operational improvements which resulted in savings and improved profit margins.
• Resolved problems, improved operations and provided exceptional client support.
• Applied understanding of simulations, data analytics and diverse tools to construct and implement strategies for optimizing logistics.
• Prepared and delivered high-quality employee… Show more
• Prepared and delivered high-quality employee training to help companies eliminate overhead, material and labor costs.

Windsor, Ontario, Canada

• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Products
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate … Show more
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Chatham, Ontario, Canada

• Oversaw preparation of marketing copy, images, videos, emails and other collateral.
• Increased Product and Service sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
• Planned and executed events and marketing programs, from email leads.
• Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
• Captured new customers by… Show more
• Captured new customers by optimizing business strategies and launching products to diversify offerings.

Chatham, Ontario, Canada

• Tracked and analyzed reports to determine needed improvements.
• Developed and updated tracking spreadsheets using adaptive
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Maintained customer satisfaction with forward-thinking strategies focused on… Show more
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer n needs and resolving concerns.

Toronto, Ontario, Canada

• Exceeded goals through effective task prioritization and great work ethic.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in team-building activities to enhance working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Prepared variety of different written… Show more

Chatham, Ontario, Canada

• Created full-scope cost estimates for bid builds and designed build projects.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Fostered relationships with vendors to promote positive working relationships
• Reined in project costs while meeting key milestones
• Reduced expenditures… Show more

South Africa

• Conducted company-wide technology instruction, onboarding and education.
• Oversaw IT department operations and training.
• Wrote policy, procedure and manuals governing internal IT use.
• Guided organizational technology strategy and roadmaps.
• Maximized productivity and management systems by establishing specific goals and managing operations.
• Coordinated ongoing technical training and personal development classes for staff members.

Black Belt Certification, Six Sigma Black Belt, Six Sigma Black Belt

Project Management, Project Management, Project Management

Substation Maintenance, Electrical Substation Equipement, Substation Maintenance

Diploma, Power Technology

Diploma, It Engineering, It Engineering