Led an application development team for a government SaaS product in a SAFe agile framework in the design, development, and delivery of functional and technical requirements• Ran a two-week agile sprint, including all sprint ceremonies within the quarterly Program Increment (PI) schedule• Led two- and three-day PI planning sessions to size, sequence, and present the development teams' quarterly plan in front of a large audience of stakeholders and executives• Facilitated stakeholder discussions to conduct fact-finding to gather and refine product requirements• Conducted product demonstrations of sprint and program increments• Developed and decomposed epics into user stories for the engineering team to capture functional and technical requirements, including identifying external dependencies• Facilitated Joint Application Design (JAD) discussions to detail the requirements and assess the technical difficulty of features• Prioritized product and sprint backlog to align with the product roadmap and customer priorities and ensure high business value work was delivered• Participated in the validation of requirements through quality assurance testing• Gathered UX feedback from stakeholders and participated in initial wireframe design

Project Manager | Business Analyst (Federal Subcontractor) - Dept. of Commerce | U.S. Census Bureau; - Provide PMO support to the Integrated Communications Contract office in preparation for the 2020 Census- Primary focus included vendor deliverable tracking & quality control, Schedule Management & Risk Management

• Lead implementation of expense reporting and invoicing software from planning through deployment• Manage project schedule, resources, tasks and budget in accordance with initial project plan baseline• Lead execution of all project phases – Initiating, Planning, Executing, Monitoring & Controlling and Closing – using waterfall model in conjunction with an iterative Execution phase while building/configuring the application• Host train the Train the Trainer workshops and development training strategy & methodology for client user group• Lead functional requirements gathering sessions with customer subject matter experts (SMEs) documenting action items and design decisions• Utilize interviews, focus groups, workshops and historical records to evaluate current business processes and define project scope• Consult with clients on best practices and recommend areas for process improvement & system automation to coincide with application functionality• Capture & document uses cases for complex customer requirements and/or feature enhancements within Word and/or Excel• Lead integration design workshops & serve as primary point of contact with third party integration vendors such as travel management companies and credit card vendors• Prepare project deliverables in accordance with each project phase lifecycle milestone(s)• Document & maintain Risk Assumptions Issues Decisions and Action Item logs• Prepare executive updates for project sponsor meetings

• Lead implementation of enterprise portfolio & project management software• Host requirement gathering sessions to fully define current “AS IS” business processes & understand client needs to create “TO BE” processes utilizing PPM software• Liaise with R/D to convey client requirements for custom development• Develop training guides & host training sessions for customer user base• Act as onsite subject matter expert during User Acceptance Testing• Ensure project issues & risks are identified, tracked and resolved or mitigated to ensure project remains on schedule and within budget• Validate all project deliverables are provided to clients on time and receive customer sign-off

Electronic Travel System II (ETS2) | ConcurGov Implementation• Promoted to Project Manager role to plan, schedule and execute all phases of the Concur Government Edition (CGE) implementation as well as various other projects simultaneously• Responsible for hosting kick-off meeting to provide clients overview of entire implementation process via PowerPoint presentation and Q&A session• Schedule and host three-day face-to-face implementation workshop with customers wherein current “AS IS” processes are mapped “TO BE” functional & technical requirements with input from all necessary project stakeholders within Word & Excel• Facilitate communication between clients and internal resources who are not part of the front-line implementation project personnel• Develop detailed project plan utilizing Microsoft Project which entails all necessary project tasks, key milestones and critical task dependencies• Coordinate and assist in the evaluation of Change Requests following defined Change Management processes• Responsible for review and delivery of work products identified within project plan• Gather lessons learned & best practices throughout the life of the project; add to organizational assets library upon project completion• Performed resource allocation and managed the work of multiple team members executing tasks in areas pertaining to expense reporting, travel booking and integration between CGE and agency financial systems• Collect and ensure specific configuration changes are implemented after each round of testing• Lead Joint Requirements Planning sessions to elicit and analyze requirements for custom development/features• Write comprehensive, verifiable and traceable User & System Requirements gathered from client interviews, scenario discussions, and prototype demos• Work with research & engineering Product Managers and Developers within an Agile Development Methodology to validate custom enhancements meet client specifications

Electronic Travel System II (ETS2) | ConcurGov Implementation• Provided contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes• Represent the Implementation organization on cross-functional teams.• Mentor new Consultants that join the Department.• Demonstrated the ability to handle complex, global, multi-phase implementations, which may include Functional Extensions.• Ability to lead client training, design and knowledge transfer sessions both remote and on-site.• Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services.• Provided business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.• Configure at a macro level as well as specific features and functionality at a module level.• Liaison with client team members and Concur internal resources to ensure understanding and clear communications.• Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success.• Support client’s testing cycles - Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments to project manager.• Communicate consistently and regularly client issue status and progress with the Project Manager.• Ability to conduct functional reviews of configurations completed by other Functional Consultants.• Write Functional Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense.• Write Technical Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense.• Write test plans for Technical Design Specifications.

Electronic Travel System II (ETS2) | ConcurGov QA Team• Develop and execute Feature Test Plans in an agile development environment• Participate in sprint planning meetings to assign story points to User Stories from a QA perspective• Validate User Stories & Acceptance Criteria defined include positive & negative testable requirements• Manage QA case assignment via JIRA; utilize JIRA to track test progress and ticket status• Perform thorough regression testing of existing functionality• Capture system defects through testing and ensure the proper fix is implemented to resolve the problem• Execute Section 508 Compliance testing using various assistive technologies• Create Automated Test Scripts to send to Automation team for testing• Lead testing of accompanying Mobile Application using physical mobile devices and the use of simulators and/or emulators• Directly test Web Services by creating and/or modifying request XML and verifying expected response received after posting to corresponding endpoint• Participate in the interviewing and selection of contract/permanent hires• Mentor & train new team members on quality assurance best practices, web application features & functionality, and mobile & web service testing

U.S. Army Keystone Project• Transcribed functional description documents into detailed functional requirements documents.• Elicited highly detailed requirements through interviews with subject matter experts and observation of existing system• Created & executed highly detailed test scripts for U.S. Army applications - Request & Retain.• Communicated with developers and other system stakeholders to ensure in-depth system requirements are captured.• Assisted in the review of test processes as they are developed.• Methodically produce the steps which exhibit bugs in the product and be able to reproduce and communicate these steps.

Transportation Security Administration (TSA), Alexandria, VA Nov 2008 – April 2009• Developed and executed test scripts for the Rapid Application Development team within the TSA’S Office of Information Technology• Created and maintained test plan documents corresponding with the new release of an application or maintenance release for existing applications.• Tracked application defects to insure system quality.• Implemented new testing procedures in order to take advantage of the Test Director 7.6 tool.United States Customs and Border Patrol (USCBP), Vienna, VA July 2007 – Oct 2008• Created Technical Specifications documents for the Automated Commercial Environment (ACE) which included data mappings, sequence diagrams, and definitions of CRUD permissions and actions.• Developed detailed test scripts thru multiple meetings with developers to thoroughly test new functionality integrated into the ACE secure data portal.• Employed Mercury Quality Center to track defects and generate testing status reports.• Submitted functional improvements to developers after each round of testing.