Keith Pell Email & Phone Number

Redmond, Washington, Us

Bethesda, Md, Us

Designed, built and implemented a complete System Center Configuration Manager (SCCM) 2012 virtual infrastructure on two separate networks in a VMware vSphere 5.1 virtual environment. Designed a totally automated Windows 7 build and capture task sequence that installed Microsoft Office 2010 and all of the customers software in a Department of Defense (DoD) environment adhering to Defense Information Systems Agency (DISA) Secure Technical Implementation Guides (STIGs). Additionally a deployment task sequence was created to deploy captured image to virtual, physical and mobile systems migrating customer data using Microsoft User State Migration Tool (USMT) and securing the mobile systems using Microsoft Bit locker for Windows 7.

Bethesda, Md, Us

Systems Engineer Sr. that designed, built and implemented a Microsoft Application Virtualization 4.6 SP2 Member Server infrastructure for two separate networks in a VMware vSphere 5.1 virtual environment. with two thousand VMware Virtual Desktop Infrastructure (VDI) systems and virtualized several virtual applications to run on the non-persistent VDI clones.

Bethesda, Md, Us

Network Engineer Sr. that designed built and implemented a complete System Center Configuration Manager (SCCM) 2007 physical infrastructure on two separate networks and upgraded ten thousand systems across both networks from Windows XP to a Windows 7 image that was manually built on a Microsoft Hyper-V virtual machine. The newly built Windows 7 image was then deployed utilizing SCCM Operating System Deployment (OSD) which also migrated the customer’s data using Microsoft User State Migration Tool (USMT) while adhering to Defense Information Systems Agency (DISA) Secure Technical Implementation Guides (STIGs).

Virginia Beach, Virginia, Us

Web administrator that maintained patched and configured to adhere to DISA Secure Technical Implementation Guides. Created and maintained several web pages for the command as well as publishing and maintaining monthly surveys for the deputy inspector general for United States Joint Forces Command.

Virginia Beach, Virginia, Us

Client Services Engineer which scripted the installation of software across an enterprise environment consisting of two networks with approximately five thousand clients utilizing the Winbatch scripting language and delivering applications with either login scripts or Microsoft Systems Management Server. Migrated client infrastructure from Microsoft Windows 2000 / Microsoft Office 2000 to Windows XP / Office 2003. Designed, wrote, implemented, and debugged a replacement menu system that delivered network installed applications to the enterprise desktop via active directory access control lists. Menu program was self-repairing, cached itself to improve network bandwidth and included a graphical user interface for management purposes that saved the customer fifty-two thousand dollars by not having to purchase the commercial off the shelf product.

Virginia Beach, Virginia, Us

Customer Support Technician responsible for elevated problem solutions in an enterprise environment consisting of two networks with approximately five thousand clients each. When the Field Support Technicians could not resolve an issue then it was elevated to my position for resolution.

Novell authorized CNA and Field Engineering Manager. Responsibilities included but were not limited to: Design, implementation, configuration, assembly, service, support and training of fifteen NetWare 3.x LANs/ WANs with ten to fifty clients. Service, support, troubleshooting and training of twenty NetWare 3.x LANs/ WANs. Maintaining, troubleshooting, service, support, phone support of the computer equipment in sixty credit unions. Maintaining and troubleshooting four wire lease lines and communications equipment. Assembly and configuration of computer equipment into biometric kiosks (Full function credit union service branches). Maintaining, configuring, troubleshooting, service and support of in-house network with one NetWare 3.x server, one Windows NT Server 4.0, fifteen Windows 95/98 workstations, five Windows NT Workstation 4.0, five DOS 6.22 WFW 3.11 clients

Virginia Beach, Va, Us

Responsibilities included but were not limited to: system analysis, hardware research, recommending appropriate hardware, installing hardware, integrating hardware with existing LAN/WAN, installing NetWare 3.12 network operating systems. Including all related client software, VLMs, Client 32, Netx, Win32, installing user applications, system utility software, troubleshooting network hardware and software during and after the installation, troubleshooting system level hardware and software during and after the installation, troubleshooting new and existing LANs. Setup backup servers and workstations. Responsible for resolving customer difficulties in a timely manner.

Hilliard, Oh, Us

Responsibilities included but were not limited to: Service Technician, Printer Technician, Build Technician, and Customer Service Representative. Responsible for all the building and repair of multiple systems and printers including but not limited to: Leading Edge, Laser, Everex, Compaq, IBM PS/2 and PS1, HP systems and printers, Macintosh, Apple, Panasonic, Epson, Canon and Okidata Laser and Dot matrix. Maintained detailed work records. Installations of parts for repair, customer relations, check-in/check-out, customer returns and exchanges, invoicing, interpreting customer problem description and relaying it to the technician, customer telephone calls, new unit builds and upgrades, departmental daily and weekly paperwork

Bachelor'S Degree, Computer Science

Education record