Keith Piccirilli Email & Phone Number

Seattle, Washington, United States

Managed off shore teams in Romania (Major Incident Managers), India (Storage and backup team) as well as domestic data center team. I was responsible for the migration of one data center in Portland, OR and it's technologies to Seattle, WA. Managed SOX compliance and documentation for the infrastructure team.

Seattle, Washington, United States

Managed team members within Enterprise Technology department. My position is responsible for overseeing and managing of IT systems and IT operational activities. I am also responsible for the strategic planning, procurement, implementation and management of Information Technology solutions in use by ET and the IT operational activities associated with them. Physical plant design, documentation and implementation for all of our companies 110 MDFs and IDFs also fell under the job responsibilities. Quarterly and EoY budget forecasting were also an essential part of the job.

Redmond, Washington, United States

Upgraded and maintained current infrastructure of MDF.Implemented and maintained backup and disaster recovery plans forcritical systemsCreated and maintained system documentation, including networkdiagrams, configurations, and procedures.

Redmond, Washington, United States

Day to day support of local infrastructure and local teamCollaborated with cross functional teams in L.AProvided technical support and training to end-users on system andsoftware usageMaintained inventory of hardware and software assets and ensured licensecompliance.

Redmond, Washington, United States

Built, supported and expanded Raritan product line at fortune 500 companies. In one sale, sold $1.3 million in hardware/support infrastructure to Microsoft Office team. Increased footprint on Microsoft main campus from 4 data centers in 2006 to being the major supplier for SQL, Office, XBOX, EEC, Visual Studios and DevDiv. Deployed and installed Raritan enterprise power, KVM and DCIM solutions. Integrated third party equipment (Avocent, ServerTech, APC, Dell, HP) to work with Raritan solutions. Dedicated technical engineer for Microsoft, where I would work on “hot” issues until resolution. Worked with Volt, Veca and Cochran to ensure that the “plugs” for the PDUs would work and that there would be no electrical issues. Worked with Microsoft devs to search for solutions when a new version of Windows, AD, IE or other home grown software, would cause the Raritan product to break. Deployed hot fixes for Java updates. Initiated scripting updates for legacy PDUs. Migrated legacy analog equipment to newer digital solution. Used VM Ware and Hyper V to reduce footprint in racks and to help out with redundancy/failover.Large project: Built out Tukwila 3 data center with total Raritan solution. This entailed 200+ KX3 units, 100+ PDUs, 2000+ DCIMs, 2 CCSG units and 2 PowerIQ units.Deployed multiple CCSG (Command Center Secure Gateway) units to nearly every supported data center on campus and integrated with AD.Had “brown bag” lunches for new Microsoft hires as well as long term employees on a quarterly basis or as needed. Updated the customers on new features, roadmaps and “wish” lists. Worked daily in Salesforce updating tickets and responding to customer emails. I was on call 24x7 365 days a year exclusively for Microsoft.

Redmond, Washington, United States

Tech support lead for Microsoft campus support team. Increased productivity of support team by 18% in one year. AD, multiple Windows flavors, SCOM, Cisco VPN, Exchange, WINS, DNS, DHCP, Citrix and F5 load balancer.

Kirkland, Washington, United States

Supported Win 2K servers, W2K desktops and NT clients. Managed team of four help desk personnel

Seattle, Washington, United States

Associate Of Arts - Aa, General Studies

Bachelor Of Science (B.S.), Biology

Education record