As Entrepreneurial Leader in the automotive industry, my analytic mindset combines with an outstanding ability to deliver over-the-top customer experience. Described as a service-oriented professional, my solid mechanical skills blended with a strong work ethic who does whatever it takes to get the job done, on time, and with highest quality standards.Defined as a cross-functional team leader, I am always ready, willing, and able to help others become more effective and successful with the belief that individual success is tied to the results of the team.REVENUE GROWTH – Grew gross sales 30% in the first year due to marketing. Continued to sustain 26% of the growth in the later five years for Raasch’s American Car Care Center.INCENTIVE PLAN CREATION – Implemented technician incentive plans based on productivity and revenue, raising morale and boosting employee retention.TECHNOLOGY OPTIMIZATION – Improved operations by investing in estimating software, increased the productivity of service writers, and instituted fully computerized operations for a business operating on manual practices.INVENTORY CONTROL – Analyzed existing inventory, restructured stocking levels, and created an improved inventory control system to optimize cash flow and keep critical items in stock.CUSTOMER EXPERIENCE – Responded to clients' concerns and discussed options in multiple ways, in-person as well as via phone and email.TALENT ACQUISITION – Built relationships with individuals in the automotive technician space to find quality employees, including technical college instructors and industry associations.