Keith Raggette Jr. Email & Phone Number

Tempe, Arizona, United States

Houston, Texas, United States

• Leads #1 Delivery Station in the AMZL central region for cost efficiency by ensuring department is maximizing available resources through lean daily labor planning. • Manages Return-to-Station (RTS) operations at North Houston’s largest delivery station. Reduced cost leakage by 66% in RTS products (18k DPMO to 6k DPMO) in six months by implementing lean strategies.• Earned #2 ranking in the Houston region for delivery associate job satisfaction score by managing QuickSight to create weekly recap reports that illustrate areas of opportunity to improve the delivery associate experience while increasing job retention by 34% for 3PL companies.• Owned Deliveries Not Received (DNR) for North Texas delivery stations. Implemented data driven solutions to reduce DNR products by 16% from Q3 to Q4.• Trained exempt and non-exempt leaders in six months, leading site to being 100% staffed and number one site in the region for three straight quarters. • Led team of 12 directs reports, overseeing volume of 1.5 million packages a month with 43% reduced quality defects.• Worked as Diversity, Equity, and Inclusion lead for Houston Region to demonstrate a culture of ethical conduct, safety and compliance with community activities, large budgets and Public Relations communication.• Drove immediate safety action plans by establishing the implementation of All in All Out safety measures, leading site to 100% compliant in safety with minimal safety incidents.

Houston, Texas, United States

• Launched and established Driver Training program; distinguished as model program for all of Central region.• Developed site specific standard work checklist to ensure 100% administrative accuracy for DOT and driver training program, garnering 100% compliance on all federal and Amazon inspections.• Created tracking systems to monitor training progress and designed metric templates that was shared with 3PL owners to ensure positive compliance.• Lead instructor for hands-on training to new delivery associates ensuring safety compliance, teaching delivery methods, device training and communication effectiveness.• Accomplished additional duties as Process Assistant during dispatch, ensuring safety and loading/dispatch strategies were completed, while leading station to 98% average dispatch rate.

Houston, Texas Area

• Trained 40+ new employees to be successful in their positions and provide assets to the company.• Enabled quick decision making and influenced my team in a fast-paced work environment to provide a positive customer experience.• Experienced with interacting and deescalating customer escalations with a variety of diverse backgrounds to maintain a positive dining experience.

Bachelor Of Arts - Ba, Organizational Communication, General

Activities and Societies: Theatre

Associate Of Business

Associate Of Arts - Aa, Drama And Dramatics/Theatre Arts, General

Associate Of Liberal Arts