With over 24 years of dedicated experience in retail operations, my journey has culminated in my current role as Area Operations Manager at The UPS Store. My core competencies lie in strategic oversight, leadership, and operational excellence, vital in managing operations across 178 franchisee-owned centers. Guided by a mission to optimize franchisee support and performance, I've led our team in generating substantial annual revenues, fostering a culture that aligns with our organization's values of diligence and growth.In my most recent experience, we achieved the distinction of #1 in revenue growth within the company for two consecutive years, a testament to our team's collaborative efforts and my focus on strategic initiatives. My role involves leading a dedicated team, including six Franchise Consultants, one Project Coordinator, and three Area Development Managers, in driving operational efficiencies and franchisee success. My attention to detail and proficiency in retail operations have been pivotal in not only meeting but surpassing our revenue goals.