Keith R. Email & Phone Number

Nashville, TN, US

Houston, Texas, US

Houston, Texas, US

• Technical Support and Maintenance: Efficiently repaired and replaced damaged or malfunctioning IT equipment, ensuring minimal downtime and optimal performance.
• Critical Incident Management: Provided on-call immediate response for Priority 1 (P1) and Priority 2 (P2) incidents, addressing and resolving critical or high-impact issues affecting facility and production operations.
• Incident Responder: Served as third-shift incident responder for three separate sites in the Sanford, NC area, demonstrating exceptional responsibility and reliability in managing and resolving incidents across.
• ServiceNow (SNOW) Queue Management: Managed and resolved incidents and tasks as they arose using the ServiceNow platform, maintaining a high level of service delivery and adherence to SLAs.
• Collaboration and Coordination: Worked closely with management to troubleshoot and resolve issues on the shop floor and with personally assigned assets, ensuring seamless operations.
• Asset Deployment and Management: Conducted the building and deployment of IT assets for new employees and those with changing job roles, including the setup of monitors, docking stations, keyboards, and other.

Completed my Bachelor's Degree in Cybersecurity and have been accepted by the Georgia Institute of Technology Graduate School to pursue my Master's Degree in Cyber Security.

Burlington, MA, US

Collaborated with the Fixed Site Sustainment team to implement cybersecurity measures for forward-deployed operators in challenging environments.· Developed and executed PowerShell and Bash scripts for system enhancements, including off-site testing and system deployment.· Evaluated cybersecurity requirements and responses from defense contractors.

Austin, TX, US

At Eden Data, our objective is to evaluate an organization's current IT environment to see where their security posture stands. We then consult with them to figure out what that organization is looking to accomplish, whether it be new client opportunities or robust certifications (i.e. SOC2, ISO27001), and plan their security strategy accordingly. Below.

Hanover, Maryland, US

• ︎ Performed in various capacities across the nation on vessels to include 2 fast-attack submarines, 1 ballistic missile submarine and 1 aircraft carrier.
• ︎ Implemented, audited, and patched sensitive software systems. Assignments focused primarily on policy adherence, log review, and security hardening configuration.
• ︎ While managing the projection of unfinished work VS milestone completion time frames, discovered excess areas of overhead costs. By streamlining efficiency, and utilizing the budget to meet only the expenditures.

Washington, DC, US

Bachelor'S Degree, Cybersecurity

High School Diploma

Master Of Science - Ms, Cybersecurity