• Individually manage technology needs of 100+ users, majority are independent contractors with own computers & devices• Effectively troubleshoot problems in Windows OS and iOS systems• Administrator of Office 365 email accounts• Maintain company website and agent websites• Support many standalone applications including but limited to Microsoft Office, Adobe suite, ACDSee, Lucero, Quickbooks• Train & Assist user with many web based applications • Analyze company technology needs and recommend pertinent solutions• Support VoIP phone system• Maintain office network and printers• Installed Ethernet cabling • Effectively work with vendors when interpreted it was necessary

Train personal on how to achieve high level of customer satisfaction.Ordered and maintained inventory for two locations.Educated employees on how to successfully maintain authorized service center status with Sprint/Nextel.Assisted customers with getting their equipment repaired.Educated customers about Blackberry, Palm and other PDA type devices.Activated and programmed phones, using various computer systems.Helped fellow employees in all areas of the businessto ensure good teamwork practices.

Performed tasks associated with concrete removal and installation.Used jack hammer to carefully remove concrete in parking garage deck.Assisted fellow workers with materials and tools.

Supervised service area.Ordered and maintained inventory.Helped customers with the use of blackberry devices.Assisted customers with questions regarding service and repair of their equipment.Repaired or replaced customer equipment when necessary.Activated and programmed phones, using various computer systems.