Keith Royle Email & Phone Number

Edina, Minn

United States

Support SpecialistFacilitated company projects targeted to reduce operating expenses, as project lead, reporting to the Director of Information Technology.• Worked Open Events in Resolve, troubleshot failed jobs and reacted accordingly.• Pursued solutions that anticipated and addressed internal and external customer needs and expectations, maintaining a broader viewpoint and awareness of big picture issues.• Managed the Control-M job scheduler running in an MVS environment. Moved beyond current frameworks and tools to recognize risks and opportunities. Identified existing gaps in Control-M job flows and fixed them to avoid issues permanently.• Aligned as team player and to assist team members. Created the process documentation used by the computer operations staff.• Led process improvements for team and proactively located problems and resolutions. • Communicated results clearly, developing confidence in interacting outside team. Effective at presenting in front of groups beyond immediate team.