Keith Sawyer Email and Phone Number
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Client-centric professional with extensive experience in leading team associates to assist client needs, generate sales and resolve first call issues. Expertise in: Financial and P/L Management, Forecasting, Inventory Management, Customer Service, Warehouse Operations, MS Office, SAP ERP, NetSuite, Salesforce and MS Dynamics CRM systems.
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Sr. Sales Operations CoordinatorAvocor May 2022 - PresentWilsonville, Oregon, UsHeadquartered in Oregon, US, Avocor is a global leader in creating collaboration solutions that enable people to come together easily, in-person or remotely, efficiently, and effectively.• Enter Sales Orders in Quickbooks or NetSuite, and coordinate order fulfillment with internal and external 3PL warehouses, freight brokers and carriers;• Manage Returns through the RMA Process;• Use Salesforce CRM in daily Sales Operations activities ensuring accuracy of information and best practices;• Initiate process improvements to demo/loaner program to improve operational efficiency and cost-effectiveness;• Generate deliveries for both domestic and international open orders. Maintains, reviews, tracks and troubleshoots status of all deliveries in system. Demonstrates proficiency in maintenance of deliveries and transfer orders (i.e., reversing, splitting, and canceling);• Facilitate new account & new supplier setup/onboarding with internal sales team and retailers;• Primary point of contact for Finance when resolving inventory and customer sales order issues;• Assist new corporate customers with sales process integration (EDI, webstore interface, WMS, etc.);• Interface with internal and external departments as needed to support customer accounts and resolve issues promptly and accurately;• Manage relationships with key operations suppliers/vendors;• Track supplier/vendor pricing, rebates, and service levels. -
Market Manager - Pacific NorthwestMillennium- Sep 2020 - Feb 2022Delavan, Wisconsin, UsHeadquartered in Delavan WI, Millennium is a nationwide value-added distributor of telecommunications materials and solutions that help companies build broadband networks to local communities.• Assess, forecast and execute ways to increase profitability against yearly P&L management for assigned territory;• Recruit, train and coach a strong sales and operations team that works cohesively to drive sales against market plan;• Cross-train all team members into various key positions to support overall daily operations of territory; promote individuals that meet or exceed job criteria and implement mentoring from senior members to quicken onboarding;• Evaluate weekly sales scorecards and KPI’s to measure team performance and identify market growth opportunities;• Reinforce company strategic plans and goals with team members through weekly meetings, 1:1 review and lunch/learns;• Exceed annual forecast and sales objectives and consistently review customer driven inventory to ensure proper stocking levels and cost reductions. -
Sales Operation And Inside Sales ManagerFlir Systems Dec 2016 - Mar 2020Wilsonville, Or, UsHeadquartered in Thousand Oaks, CA, Teledyne is a leading provider of sophisticated instrumentation, digital imaging products and software, aerospace and defense electronics, and engineered systems. Teledyne FLIR LLC, is a subsidiary of Teledyne Technologies that specializes in the design and production of thermal imaging cameras and sensors. Its main customers are governments, industrial and commercial entities for various use applications.• Utilizing SAP and Microsoft Office, provided customers with up-to-date order tracking information and delivery. Provided customer price quotes with reflecting sales orders; monitored open sales orders to adjust inventory levels to exceed a 95% on-time delivery.• Produced and presented weekly metrics and forecasting to sales managers and corporate purchasing to reduce inventory on-hand and improved inventory turnover by decreasing reserves on hand from 6 weeks to 3 weeks.• Developed holiday sales promotions, demand generation proposals for increasing sales and generating new leads, and inventory reduction of outdated SKU’s, reducing inventory expense and carrying cost by 25%.• Recruited, hired and trained new insides sales reps to achieve established KPI’s according to sales quotas. Achieved over 30K incoming calls for FY2019 and generated $4.5M in unsolicited sales. FYOY growth of 110%.• Investigated and solved customer problems, sometimes complex and/or elevated by senior management and maintained resolution in CRM tools (Salesforce) to improve customer satisfaction efficiency, achieving less than 2-hour turnaround in response and resolve. -
Regional Sales Manager, Western Us, First RespondersFlir Systems Jul 2013 - Dec 2016Wilsonville, Or, UsManaged 26-state region across Western United States. Led tradeshows and key events coordinating training schedules, client meetings and corporate presentations. • Boosted sales and customer loyalty by leading informative product trainings outlining key solutions routinely exceeding customer needs. Expanded RFP activity and competitive wins with demo/loaner program nationwide, captured 40% of total thermal imager market for first responders YOY growth.• Through concentrated efforts with marketing and product management, expanded new product sales from $1.4M to $3.9M during 2014 – a 278% year over year growth. -
Outbound Marketing And Customer Service ManagerFlir Systems May 2011 - Jul 2013Wilsonville, Or, UsHeld dual role managing team members who conducted site visits for c-suite customer stakeholders and facilitating training programs for new members and growing internal marketing programs. • Originated online webinar series to train regional reseller sales representatives on new products and accessories; grew attendance of ITC certification training classes by 125% through innovative email campaigns and instituted commission-per-promotion program for customer service representatives based on online store product sales.• By end of 2013, led team of 7 inside/customer service representatives taking >20,000 incoming phone calls, emails and chat resulting in $3M incremental new and remanufactured sales via FLIR direct online store.
Keith Sawyer Skills
Keith Sawyer Education Details
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University Of PhoenixGlobal Management -
Arizona State UniversityLogistics
Frequently Asked Questions about Keith Sawyer
What company does Keith Sawyer work for?
Keith Sawyer works for Avocor
What is Keith Sawyer's role at the current company?
Keith Sawyer's current role is Dynamic teams leader with a focus towards sales operations efficiency..
What is Keith Sawyer's email address?
Keith Sawyer's email address is ke****@****lir.com
What is Keith Sawyer's direct phone number?
Keith Sawyer's direct phone number is +150340*****
What schools did Keith Sawyer attend?
Keith Sawyer attended University Of Phoenix, Arizona State University.
What skills is Keith Sawyer known for?
Keith Sawyer has skills like Salesforce.com, Sales Management, Crm, Training, Management, Cold Calling, Marketing, Sales Operations, Lead Generation, Account Management, Program Management, Reseller/var Networks.
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