* Assist client institutions to ensure they are utilizing our industry leading applicant tracking, onboarding, forms requisition, and performance evaluation modules as effectively as possible.* Direct client consulting on process/ workflow improvement and Human Resources best practices. Work with client HR/Payroll departments to enhance applicant and employee experience through automation and process improvement.* Guide end-user support for completing various employer/employee transactions.* Assist in technical support for applicants using our modules.Develop step-by-step user guides.* Responsible for maintenance and constant improvement of organizational user manuals which provide clients and job seekers to access answers to frequently asked questions ensuring product is easy to use. * Indirect Sales by taking the time to understand the needs of our institutions, assist and guide them in the selection of the products that address their needs.

Provide leadership and direction to the human resources team to increase departmental efficiency and professional growth; collaborates to achieve the department mission of supporting the Bay Path community. Implements and manages HR systems across all University locations including applicant tracking, onboarding, adjunct contract management and performance management, and acts as a liaison with the payroll department and other University departments. Initiates new opportunities for automation of HR processes to create efficiencies, including utilization of resources within ADP system, online benefits management, online training and performance management modules, and systems integration.

• Work with executive staff, supervisors and employees on issues related to policies and procedures while providing professional guidance including but not limited to; recruitment, salary, corrective discipline, conflict resolution, and performance improvement. • Assist in the day-to-day administration and annual evaluation of all benefit programs resulting in continual year over year savings for the institution while providing ever increasing quality of benefits for our employees.• Management of annual performance evaluation process of over 400 full time and part time staff. • Coordinate operation of retirement program offered to University employees including but not limited to assisting employees with routine and non-routine issues, required notices and annual audit. • Instrumental in the development and revision of University policies and procedures to ensure organizational goals are accomplished while remaining compliant with federal and state regulations.• Create detailed reports using extensive ADP report writing skills for University decision making.• Safety coordinator reducing frequency and severity of injuries year over year.• Instituted third party background checks increasing time to hire by more than 25%. • Implemented University wide online harassment and safe driving programs to ensure training is performed consistently and on a regular basis. • Replaced manually intensive annual motor vehicle records check process to online process increasing accuracy and turnaround time for University.• Represent the University in legal proceedings and hearings as necessary.• Develop and implement new recruitment strategies to assure a constant flow of qualified and diverse applicants. Utilizing new recruitment strategies reduced over all recruitment expenditures by more than 20% while increasing response rate and quality of applicant inquiries.• Lead annual employee charitable campaign drive resulting in significant overall increases each year.

• Provided general information to all employees with regard to benefits, payroll, pension and personnel policies; Coordinated open enrollment on an annual basis.• Assisted Human Resource Director with disciplinary and employment issues.• Assisted in the assessment, planning and oversight of health, dental, life, retirement, flexible spending accounts and supplemental insurances. • Administered Short & Long Term Disability, Group Life, AD&D and FMLA programs. Counseled employees to ensure claims and paperwork were processed in a timely manner. • Maintained permanent seat on safety committee. Worked closely with all levels of management regarding employee safety and injury prevention. Culpable for expedient coordination of post-injury care between employees, workers compensation carrier and treating medical personnel and employee return to work. Acted as Safety Chairperson and coordinated the implementation of continuous performance improvements regarding safety issues, compliance and proactive safety measures. Responsible for mandated record keeping, including OSHA compliance.• Served as back-up Payroll Administrator / Trainer for a 24-hour, seven day per week organization with 500+ employees using ADP payroll software. • Created expert level, customized reports within ReportSmith for organizational review and executive decision-making.

• Administered payroll and benefits programs on a weekly basis for a multi-million dollar, multi-location company to assure accuracy and compliance with all related laws. • Handled all aspects of orientation, recruitment and employee selection in a wide variety of fields from high level recruiting to general labor. • Managed workman’s compensation issues including accident investigation using knowledge of OSHA safety regulations, contact with healthcare providers, insurance companies, and follow-up. • Oversight of all disciplinary, grievance and unemployment issues. • Served as supervisor of office personnel and 200-plus employees on a daily basis. • Charged with overall management of credit and collections including credit risk investigations, overseeing accounts receivable and taking action on delinquent accounts along with client relations and service. • Supervised logistics of company vehicles to ensure timely employee arrival. • Handled basic computer maintenance, repair, upgrade and network implementation.

• Utilized verbal skills and acquired product knowledge to establish and maintain a high level of customer satisfaction. • Accountable for a wide variety of management responsibilities including staff orientation and training, scheduling, merchandising and marketing approaches. • Resolved technical problems by applying knowledge of audio and cellular instrumentation.

• Acquired knowledge and practical application of skills necessary to be an effective Human Resource Manager by assisting in the administration of all aspects of corporate human resource functions, concentration in compensation/benefits. • Assisted in analyzing the results of recruitment and internal promotion interviews in the selection process. • Administered employment inventories and aided in the assessment of these tools. Provided assistance in the coordination of compensation surveys and staffing projects for the improvement of employee / management / client relations and to assure compliance with all ADA regulations.