Support internal staff and merchant clients on a variety of software and hardware issues. Assist staff with technical problem solving issues on Windows (7 - 11) PCs (workstation and peripheral hardware) and software and hardware installation, configuration, troubleshooting, updating, and replacement. Computer networking support (ethernet, switches, routers, firewalls, DNS, etc.).Web and database servers.

• Provided clients with exceptional customer service experience• Designed and maintained LANs and system-level wide area networks• Designed and maintained Wi Fi and Wireless Access Points• Installed and maintained Network Area Storage and printers• Performed regular server configuration and management• Created and managing Incidents (Cherwell)• Guided Field Service Techs with troubleshooting• Escalated Incidents to Level 2 and vendor support• Alerted Field Service Techs of activities occurring that may effect their work• Alerted Management of issues, solutions, questions, or concerns that require Field Service Tech management assistance• Managed dispatch activities• Dispatched Roaming Field Service Techs when additional assistance is required• Monitored and initiating equipment swap process• Developed group network security policies• Provided and updated router and firewall security• Supervised configuration and maintenance of content filtering programs• Maintained and updated network cabling• Connected all office and department internal computers• Enabled network technology to meet individual and company requirements• Coordinated network security measures for data backup and protection• Provided clients with exceptional customer service experience• Assisted customers with hardware, software, network issues• Provided technical support to end-users• Answered questions and resolve user problems• CompTIA A+, Network +, Linux + CCNA level knowledge

*Closed over $1.2MM in residential property sales in the Santa Clarita Valley in one year. *Created and developed own leads from community service, Civic Organizations, cold calls, marketing and providing quarterly newsletters to potential clients.*Maintained portfolio of potential buyers and sellers through effective marketing initiatives such as research, prospecting, cold calls and education.*Provided value added services to buyers and sellers by defining the benefits of energy efficient and green real estate defining the market economics.*Listed and sold real estate throughout the Santa Clarita Valley and greater Los Angeles area, specializing in Single Family Residences, Condominiums and Commercial properties.*Expertise in analysis and marketing to create competitive market value for highest net profit.*Provided value added services to buyers and sellers through monthly updates to residents providing market trends and analyses, neighborhood updates, real estate trends defining the market economics.

Manage Energy Efficiency business focusing on real estate and construction industry providing testing and analysis Title 24 Energy Calculations Field Verification and Diagnostic Testing Whole House Rating New Solar Homes Partnership Verification Energy Star 3.0 Program Management & Field Verification Energy Star Commercial Benchmarking Infrared Camera Investigation

Managed the execution of multiple construction contracts, project budgets and the preparation processes for various capital improvement projects.• Managed estimating, scheduling and purchasing to develop owner’s construction program with the design development team in order to insure it meets schedule and budget restraints. • Maintained and tracked project schedule against project timelines, using Microsoft Project, and reports project milestones to management.• Generated bid packages for large projects, recommended execution of construction contracts and organizes/tracks project budgets before and during the development process.• Prepared applications and worked with California Coastal Commission and California State Lands Commission.• Managed the annual budget with respect to major capital expenditure projects and assists Accounting Department in categorizing project improvement costs (capital or expense) for tax purposes.• Prepared and presented PowerPoint reports to executive management.• Negotiated cell tower leases.• Provided construction management conducting cost administration, analysis procedures, monitoring of safety, schedules, costs, changes in scope and other tasks.• Facilitated and manages the coordination of third party consultants (e.g, structural and civil engineers, environmental engineers, surveyors, appraisers, etc.), construction team, and management as necessary.• Provided strategic oversight supervision on all construction projects including new builds, renovations and remodels of company owned/operated properties as well as tenant leased properties. • Monitored land use plans and policies, and updates to insure future development of land holdings. • Prepared project feasibility and pro forma analysis. • Managed all necessary paperwork for projects (e.g. pulling permits, obtaining proof of liability and workmen’s compensation insurance.)• Organized Community Forums and give public presentations.Microsoft Excel

• Project management of high end residential hillside projects in Greater Los Angeles area.• Project management experience working on the initiation and coordination of multimillion dollar commercial and residential construction projects in the Los Angeles metropolitan area, California, and all areas of the United States. • Collaborated with clients and other design professionals resolving design discrepancies, contract disputes, plan checking, and research and development. • Prepared, met and coordinated with public building officials to resolve pre-construction and construction issues and performed structural observations (inspections) and field visits to project sites.