Manage entire company's network that includes 14 servers, over 150 workstations/laptops and SSL VPN connection between corporate office and 7 multi-state branches Initiated cost reducing plan in my department resulting in a 25% cost reduction with no negative effect on production capability Configured and introduced seven new 64X Dell servers using into live operation Implemented upgrades to SQL 2005 and Exchange 2007 including move of entire network to new domain Assisted in configuration of SSL VPN connections to all branches increasing network speed and response Provide sole technical support for both in-house team members and branch departments for all network applications and hardware Decreased travel costs by 75% and improved communications within the company through the installation of Cisco conference phones and large LCD TV's at branches Responsible for the management, maintenance, and security of the entire company's data network Increased productivity of team members through installation of dedicated print and file servers at all branches Achieved departmental Internal Customer Service Award every year

Retained several key clients by reducing backlog of outstanding tickets by nearly 90% within first ninety days of employment Actively worked with our programmers to provided continued maintenance and development of bug fixes and patch sets for existing software applications Worked extensively with Crystal Reports 10 to modify reporting used by our clients to their specifications

First line IT support for my customer service department Fielded client/administrator level calls while maintaining supervision over thirty call center reps Manage and review calls made on behalf of top 10 clients to pinpoint and prioritize problems and initiate change. Responsible for confirming resolution and reporting back to customer service unit to improve future procedures Achieved 100% on all personal monthly audits over the last two years of service