Keith Sheehan Email & Phone Number

Cambridge, Massachusetts, United States

Tampa/St. Petersburg, Florida Area

Manage all customer retention activities to include account management, cancellation cases, contractual issues, and service renewals. Hire & train new employees. Proactively seek ways to increase revenue through current client up sells and new leads. Support Sales Team to maximize the potential for new accounts. Create engagement strategies to proactively prepare for customer questions, complaints, contractual obligations and more. Responsible for providing the highest level of customer service at every touch point with the client.

Tampa/St. Petersburg, Florida Area

Management of Accounts Receivable. Responsible for training new hires. Negotiated payment of past due balances to include coordinating and maintaining payment plans. Reviewed, investigated, and resolved client discrepancies. Communicated with all facets of organization to ensure highest level of customer service.

Tampa/St. Petersburg, Florida Area

Managed the day to day golf operations to ensure maximum profitability. Ensured staff is up to date with technical advances in point of sale system. Provided individual golf lessons and group clinics to all age brackets and skill levels. Created biweekly schedules for and managed outside operations of Copperhead and Island Golf Courses. Managed, trained, and performance reviewed golf shop and outside operations staff. Planned and implemented golf tournaments for up to 300 people. Continuously exceeded customer service expectations in a high volume setting.

Bedford, New Hampshire

Managed and lead teams of inventory specialists to ensure familiarity with computer software  Conducted team meetings and presentations specific to the particular job site. Communicated with site contacts to ensure efficiency of physical inventory count. Familiarized myself and teams with management of clients assets. Conducted a thorough quality assurance check of all logged data prior to submission. Worked job sites both domestically and internationally, to include Ireland and Qatar.

Greater Boston Area

Performed license checks for Brokers to ensure proper entities to sell LTC insurance is met. Ensured agents are affiliated with proper agency and structured at correct commission level. Provided customer service via email and phone to agent’s and agencies with Licensing inquiries. Trained new hires to ensure efficiency with our numerous computer programs. Maintained a high level of communication with co-workers regarding industry trends. Provided quality control of all work submitted by overseas employees.

Tampa/St. Petersburg, Florida Area

Managed the day to day golf operations. Assisted with golf membership and merchandise sales. Created staff schedules and conducted weekly team meetings. Contracted and implemented multiple golf tournaments on a monthly basis. Provided individual golf lessons and group clinics to all age brackets and skill levels. Handled merchandising program, inventory management, and associated expenses.

Tampa/St. Petersburg, Florida Area

Assisted management with day to day golf operations. Contracted and implemented golf tournaments. Managed monthly inventory. Transmitted member credits into credit books and performed daily close out reports. Assisted with the hiring and training of new staff members.