Keith Sheppard Email & Phone Number

Stratford Upon Avon

I now have the additional responsibilities of completing quality audits, authorising payments and disease claims. With an increased handling authority, I will be handling claims more serious injury claims with a higher value and a point of referral for other Claim Handlers.

Stratford Upon Avon

I’m a Public and Employer’s Liability Claim Handler for large corporate policyholders. I am responsible for handling claims for my allocated policyholders and support my colleagues when necessary. I often liaise directly with the policyholder or the responsible broker. I handle the full life of a claim from notification to settlement. I am experienced using the MOJ claims portal, negotiating liability and damages with solicitors. Upon notification, I assess the details presented, set an appropriate reserve and appoint the relevant Claims Inspectors for investigation. Once the facts are presented, I will review liability, quantum and respond directly to the claimant’s solicitor. Whilst handling the claim, I will constantly consider any validation, rehabilitation and settlement opportunities. I regularly calculate any loss of earnings, review the valuation of the injury and investigate case law to support any offers. If liability and/or quantum cannot be agreed, and the matter litigates, I have good relations with our panel of solicitors, who we would instruct to act on our behalf. As an extra role, I am a rehabilitation coordinator. I communicate the benefits of rehab, train colleagues and manage all offers/acceptances. I am often required to provide statistical data to management and jointly responsible for helping handlers and department hit their targets.

Tewkesbury, Gloucestershire

I was appointed in a role of Claim Manager. I was trained in the company processes and soon able to apply my Analytical skills to good effect. Initially, my main responsibility was to create Desktop Intelligence Reports on individuals and businesses. I would make good use of open source and credit reporting software, before utilising my investigative skills to compile a report and feedback my findings. Drawing on my experience and skills, I also handle larger enquires where I’d instruct operatives to carry out surveillance, gather evidence and take statements.

Gloucester, United Kingdom

I was appointed as a Customer Consultant within the Age UK section. I was comprehensively trained in the Motor Insurance product, before working from the Gloucester office selling and managing customer’s policies. Excelling in my role, I was appointed after 18 months as an Expert Consultant and also taking on an additional responsibility as a ‘Fraud Champion’. In 2017 I was seconded to a role in the Operations Support Team where I played a key part in the day to day running of Age UK. The team was responsible for producing important reports to Senior Management and ensuring the consultants were kept up to date on important legislation. With my Microsoft Excel skills, one of my main responsibilities was the management of the Key Performance Indicators (KPI) Dashboard. This was a complex spreadsheet that I created to provide accurate and detailed statistics on the performance of Age UK. The spreadsheet gave a detailed breakdown of each consultant’s sales, call handling, compliance and survey results, whilst also providing overall team and department performance figures for the management team. Whilst in this role I was recognised for my expertise and received a company VIP award.In 2018 the company started a restructure which led to my secondment finishing and joining the newly formed Customer Support Team. I was trained in the Home Insurance product and responsible for the management of several important daily reports. I provided support to the department with their operational requirements whilst providing Management Information to Managers & Business Partners. Whilst in this role I was recognised for a second time for my expertise and received another company VIP award.

Cert Cii, Passed: If1, If3 & If4

Activities and Societies: Chartered Insurance Institute Cert CII: IF1 Insurance, legal and regulatory (2021). IF3 Insurance underwriting.

Btec National Certificate, Computer Studies, Distinction

Rsa, Background To Business, Merit

Rsa - Nvq Level 1 & 2, Business Administration And Management, General, Merit

Rsa, Core Text Processing, Distinction

Rsa, Computer Literacey And Information Technology, Distinction