Keith Smith Email & Phone Number

Kirkland, Wa, Us

Anacortes

Main Campus Seattle

Doing my part to help our greatest resource, the future leaders of our nation, the children

Everett Washington

IT manager PNW operationsSupporting Ambulance tech, Cellular, Networking. Active Directory. Cloud email/Storage. Server maintenance. Reimage laptops, Toughbooks, Servers and desktops.

343 Studios Microsoft

Support staff for 343 Studios.

Advanta C Bellevue

 Test user interface, componentization of modules Work through WTT running automation tests Maintain machine pool, network of machine pool and hardware on machines. Push test results to result collection data store. Assist in maintaining reporting website and server. Identify problems with the platform, send issues to Developer team for code updates. Identify problems with machine pool used for testing, replace hardware/machines as necessary.

Building 122 Windows Phone

• Tested user interface for WinPhone7.• Tested connectivity via WIFI for video / music / photo streaming, testing different formats of video as well as usability with different video rendering devices.• Tested VOIP calls over mobile network using LG Proprietary Video Voice call apps making sure call initiated and ended using SIP/MIP protocols.• Built Small RF cage and installed AT&T 3G MicroCell, WIFI Router and LAN access. Built out servers for each cage to run automated tests.• Tested multiple carrier platforms UI in conjunction with WinPhone7.• Tested flash ability with multiple carrier images to LG devices and operability with carrier’s platform.• Tested user interface with Synch application determining which video formats will be syncable with LG devices using synch application and what the level of quality that device will handle.• Reproduce scenarios created by external sources to identify code defects, send to issues to developer team to fix code.• Build and implement 2003-2008 Windows Servers configured for automated test scenarios.• Build and Implement faraday cages for cellular network testing.Environment: Windows 7, WinPhone7, Bluetooth, CDMA, GSM, GPRS WTT Windows Server 2003-2008

Redmond Wa

• Tested Bluetooth functionality with Windows CE and Bluetooth capable phones (Both CDMA and GSM technologies).• Created test cases following Bluetooth SIG test suite parameters.• Experienced in the use of platform builder as well as Project Studio and Visual Studio.• Annotated tests to create automation of test suites.• Reported pass / fail of test scenarios in both Spreadsheet and WTT database formats and create bugs regarding product defects using Product Studio.• Performed sanity checks of code replacement from development team to verify bug fixes prior to shipment.• Created and tracked bugs using Product Studio.• Performed manual tests, reported failures, verified code fixes, and reported and tracked any failures.• Performed reporting duties by utilizing spreadsheets and tracking bugs, and also used WTT to create test cases for future test passes.• Performed QA test and write offs for shipment.Environment: Windows CE, Bluetooth, CDMA, GSM, GPRS WTT

Kirkland Wa

• Obtained lead status on both Verizon Wireless and T-Mobile contracts.• Assisted end users in connectivity issues using connection methods of both GSM and CDMA technologies.• Received calls from reps having troubles troubleshooting connectivity issues.• Troubleshoot and fix email issues both sending / receiving.• Troubleshoot synchronization issues with both pc and wireless sync (web-based app.).• Escalated network issues to NOC and follow up as needed.• Attended an IT Wireless conference called CTIA as support staff.• Assisted end users in setting up device to be used as a modem with their pc to connect to data network.• Assisted end users in synchronization issues regarding Windows Mobile and Blackberry, CE2003 / WM5 / WM6 / WM6.1 on platforms ranging from WIN2000 / XP / VISTA.• Configured and tested connectivity settings on unlocked handsets on GSM / GRPS network.• Configured Cisco routers / switches for end users using more than one pc on telecom’s network.• Maintained professional attitude towards coworkers as well as end users, give efficient / correct technical advice to CSRs.• Updated all escalated tickets as well as prompt follow up with end users.• Appointed to technical lead on both contracts within three months of joining contract.• Recognized by management for above and beyond the call of technical support.• Performed reporting by utilizing spreadsheets face to face meetings as well as ticket system.Environment: GSM, CDMA, Windows Mobile, Blackberry, GSM, GPRS, TCP/IP, WLAN, Cisco

Associate Of Arts (Aa), Computer And Information Systems Security/Information Assurance

Ged, Liberal Arts And Sciences/Liberal Studies