Keith Smith Email & Phone Number

Wakefield, England, United Kingdom

Leeds

2nd line support for all Business World issuesStaff trainingDeveloping the current Business World system at WSPRun SQL queries to extract and correct data via management studioRun end of month/year proceduresCarry out year end on payroll by installing updates and testingInstall updates and patches on the Business World servers

Leeds, United Kingdom

Implement Agresso products and modules • Participate and lead where required, customer workshops in relation to system design• Analyse requirements and proposed business processes• Participate in the QA of configured test systems to assist in the assurance the solution has been implemented as specified.• Take ownership for identification of issues • Seek out and be aware of new functionality with the Agresso product. • Be responsible for the customer relationship at all times• Be pro-active in identifying other customer needs and requirements, in addition to those of the current project. Pass this information Integra client manager• Assistance with ad-hoc consultancy services on site e.g. systems review service or trouble-shooting• Work towards and become accredited within the Integra partner applicationaccreditation examsService Desk – Delivering application support service for customers, responding to and meeting customers’ SLA’s, along with assisting with input into the maintenance and development of service desk tools and processes.• Incident Management – responsibility for customers’ incident management through service desk management, meeting SLA’s and diagnostics and fault resolution of application related incidents relating to Agresso systems and services.• Event Management – pro-active monitoring and prevention of system related issues that could impact performance.• Problem Management – Assist customers in working with other resolution groups to identify the root cause of problems and provide workarounds and solutions• Release Management – Assist customers in rolling out new application functionality to meet business requirements• Change Management – assist with documentation and application configuration to meet audit requirements and knowledge transfer to customers.• Project Support occasional participation in and support to the PMO and project manager for various system based projects.

Leeds

Salford

In my current role I take the lead in the running and administration of the University's financial accounting package (currently Agresso), to fully utilise the system modules and implementing system upgrades. I maintain and monitor the set up and configuration of the University's finance system to ensure business continuity and minimise any downtime to usersMaintain user access rights and priviledges for 300 usersBe proactive in taking the lead in resolving any finance system performance issues and liase with IT, Agresso and other Information learning systems to achieve thisTo advise and develop the University's finance system and to exploit the systems fuctionality. This involves testing of new modules, processes and high level problem solvingControl the interfaces between other University Support systems e.g. Student records, SAP payroll, Kinetic, Web shop and E-Printing as well as researching any future interfaces that will affect the finance system.To set up and maintain the finance system workflows for purchase ordering, internal trading, sales ordering and general ledger journals.Maintain and write new excellerator financial reportsManage the monthly, quarterly and year end processes efficiently in order for any financial reports that need to be producedSupervise a 'Help desk' to provide assistance to the users of the finance system in raising purchase orders, authorisation purchase orders, processing purchase invoices, payment of purchase invoices and raising sales orders as well as general financial queries.Supervise the Systems Finance administrator to help extend their knowledge of the financial systems (currently teaching them about SQL and ARC reports)Liaise with the system trainer to ensure the development of appropriate training materials for the system users.Maintain the System finance systems section of the finance website.

Farnham

Supporting 800 Agresso Users (600 smart client, 200 Self serviceAssist the finance systems manager with the day to day operation of the Agresso finance systemMake sure all systems are updating as expected and fix any reports that have failedProvide support for users who want to obtain reports from the systemSet up user access accountsSet up supplier accountsAssist with user training and planning mattersCarry out training when new modules are provided or any changes made to their current day to day work processesAttend user groups to network with other customers Attend training sessions to improve knowledge so that further development can be madeProvide implementation assistance for new modules, upgrades and amendments to existing modules.Speak to departments where the modules may affect.Follow up with user manuals and aftercare supportCo-ordinate, monitor and assist with User Acceptance Testing of all upgrades, enhancements and amendments to the Agresso systemCarry out all testing when upgrades are applied to the system to check everything works as it should and if not liase with the relevant departmentsFeedback any problems to the finance systems managerProvide frontline support to Agresso users and resolve queriesQueries involve users forgetting passwords, data control and report makingAssist with development of reporting processes to support the day-to-day requirements of Agresso users throughout the UniversityTrain users to develop their own reportsMaintenance of Customer master files; liaising with student records staff to resolve queries on student and customer related issuesCheck the data coming across from SITS database matches what is held in Agresso. If not check why and fix the problem. Update student, parent and cashier accounts on web payment systemSet up and deliver training courses for staff for new or amended modules

University for the Creative ArtsStudent account Management (fees, Loans, Fines, Support grant payments)Debtor Invoice RequestsStudent Expense claims

Gabem ManagementBeing responsible for a team of 8 staffOverseeing the entry of 11000 weekly invoices making sure that they are sent to payroll accurately and on time for payment.Making sure motivation is kept at a high level in times of changeAttending regular company meetings reporting on production and changesHolding team meetings to keep team informedCarry out performance reviews twice yearly

Business Studies

Business Studies

Bsc; Gcse'S; B; B, Business Studies; French; Geography

Education record

Education record