• Daily direct customer support of over 10,000 purpose-built servers in the field as well as 24x7 on-call support on a weekly rotation• Problem resolution with cross-platform network communications via SMB and AFP• Storage subsystem troubleshooting, recovery and repair ranging from single-drive installations to multiple RAID shelf configurations• Data recovery from individual drives as well as failed/damaged RAID configurations• Failure analysis of returned components and systems• New component product evaluation, benchmarking and certification for use• Intel based Windows and Macintosh hardware technical sales and support• Telephone and on-site customer consultation in order to design, quote, and sell innovative digital infrastructure solutions for Printing companies which include desktop, server, storage, automated archiving, and networking technologies• Coordinate and perform Independent Software Vendor (ISV) product benchmarking for certified hardware platform development• Create technical and marketing oriented reports of benchmarking results• Conceive, design, and distribute product marketing campaigns and related materials• Act as liaison between technical support staff, sales staff, and customer base• Assemble Windows and Macintosh based hardware as needed based on Production and Support demand• Maintain close relationships with, suppliers, resellers, customers, and internal personnel to help facilitate communication, productivity, and profitability• Drive sales by educating reseller channel and end-user base on company product lines and services by means of correspondence, marketing materials, and live and online presentations and training courses• Perform on-site implementation and support as needed based on demand• Attend user conferences to further technological advances within the company• Attend industry trade shows for business development, relationship maintenance,and to support our hardware being showcased by resellers

A computer manufacturing company which specializes in high-end computer gaming systems. My primary roles consist of R&D for product creation and support, and production logistics development. I helped create the founding principles and philosophies which define the company’s identity. Together, the owner and I took DogHouse from concept to profitable operation inside of a year.• Creation of product documentation, user guides and marketing materials• New component evaluation and benchmarking for product development by employing classical scientific methods, attention to detail, and common sense• Product website and online web store development and maintenance• Development of online community through company forum, podcast, Facebook, 3rd party gaming-centric podcast sponsorship, contest development and marketing• Forging and maintaining close vendor relationships for product development, supply, profitability, and marketing• Daily direct customer technical support as well as evening and weekend support• Conceive, design, and deploy product marketing campaigns and related materials• Act as liaison between technical Support, Sales, Production and Accounting• Assemble new and replacement systems as needed based on production and support demand• Assess competition and market to ensure product and service relevancy• Attend industry trade shows for research and product/business development• Attend enthusiast conventions for exhibition and community development

See Krug Litho Art description...

I worked here when it was 'Artwork Systems'. See Prepress Consulting Services description...

Krug Litho Art experience (similar to Barton Nelson)• Maintained all Mac and PC workstations and servers• Maintained Mac and PC software and hardware inventory database for licensing compliance accounting purposes• Assisted daily production by answering "Hey Keith…?" questions• Responsible for troubleshooting difficult production issues not solvable by the operator• Researched, negotiated, planned, tested, implemented, and trained all new digital technologies purchased by the company ensuring that every minute detail including mechanical logistics (electrical, plumbing, building configuration, etc.) was accounted for and that there was little to no impact on production during installation and testing• Made $1.2+ million in purchases on company’s behalf resulting in increased efficiency, performance, capacity, capability, compatibility, and compliance• Negotiated pricing, calculated ROI, and made internal proposals based on research.• Maintained close relationships with vendors, suppliers, customers, and internal personnel to help facilitate communication, efficiency, and compatibility• Accompanied Account Executives to remote customers’ facilities for press-checks serving as technical adviser• Visited customers for the purpose of education and evaluation in an effort to increase compatibility and efficiency• Attended trade shows and user conferences to further technological advances within the company• Performed individual and group training sessions with operators on an array of technologies to increase their performance and ability• Participated in and tracked user forums in an effort to stay abreast of current issues• Was published in American Printer and Storage Weekly for innovative storage technologies implemented at Krug Litho Art in conjunction with Proactive Technologies

Prepress Consulting experience (Artwork Systems/EskoArtwork experience is similar except that I worked directly for the software manufacturer and I also conducted classroom training)• Position required 100% out-of-town, Monday through Friday travel• Visited national customer base for the purpose of performing third-party installation, training, upgrading, and troubleshooting of a number of digital prepress technologies• Implemented creative and sometimes unorthodox solutions to customers’ everdemanding needs• Acted as third-party liaison between printing production establishments and printing software/hardware manufacturers helping troubleshoot, develop, implement, and test front-end user interface and back-end functionality• Maintained a 24-hour on-call status for customers, manufacturers, and distributors• Provided 24-hour remote telephone technical support for customers and employees• Facilitated forging of relationships between manufacturers, distributors, and end customers (all of whom were our customers)• Posted opinions, insight, answers, and rebuttals on user forums catering to the digital prepress community• Helped develop and implement on-site progress and expense reports• Sought out, interviewed, trained, and supported new employees within the company• Supervised Junior Applications Specialists and followed-up with customers regarding their on-site performance