Keith Stowers Email & Phone Number

Tampa, Florida, United States

Charged with delivering high quality software by driving the execution of the department’s vision as well as ensuring that day-to-day development, testing, documentation, troubleshooting, and other responsibilities of the globally dispersed team of 12 Software Engineers, QA Test Analysts and QA Test Engineers were met. • Ensured the delivery of timely, high-quality software.• Collaborated with internal stakeholders to meet business requirements through helping the team align with… Show more Charged with delivering high quality software by driving the execution of the department’s vision as well as ensuring that day-to-day development, testing, documentation, troubleshooting, and other responsibilities of the globally dispersed team of 12 Software Engineers, QA Test Analysts and QA Test Engineers were met. • Ensured the delivery of timely, high-quality software.• Collaborated with internal stakeholders to meet business requirements through helping the team align with prioritized backlog, while contributing to technical solutions by helping define user stories.• Performed all managerial functions and responsibilities associated with hiring, compensation management and employment relations.• Provided coaching and timely feedback to direct reports to improve team performance and engagement.• Assessed employee and team performance against established quality metrics and tracked team performance against those established metrics.• Developed and aligned current departmental processes to overarching corporate goals.• Prioritized, communicated, and facilitated department goals and strategies.• Managed and led the direction of executing department benchmarks, protocols, and objectives. • Used SCRUM and Agile methodologies to prioritize work. • Served as an escalation point for issues; provided guidance, resolved issues as necessary and removed obstacles for team. Show less

Tampa, Florida, United States

Responsible for supporting the integration, growth and sustainability of operations in the Tampa office following the acquisition of AnyDoc by Hyland. Oversaw and assisted management in decision making that impacted the day-to-day business operations and success of the office while ensuring execution against the corporate strategy.• Built a culture founded on Hyland core values that was optimal for the Tampa office.• Collaborated with corporate leadership to develop, execute, and manage… Show more Responsible for supporting the integration, growth and sustainability of operations in the Tampa office following the acquisition of AnyDoc by Hyland. Oversaw and assisted management in decision making that impacted the day-to-day business operations and success of the office while ensuring execution against the corporate strategy.• Built a culture founded on Hyland core values that was optimal for the Tampa office.• Collaborated with corporate leadership to develop, execute, and manage the business plans for the team of 80 Sales, Services, Development, QA, Technical Support and IS employees.• Made and enforced decisions that advanced the business and met the needs of the customers and employees; these included software, support and service decisions, as well as, judgments that impacted personnel and the office environment.• Supported corporate leadership with the various business units by overseeing the execution of their initiatives; met regularly with managers who required extra oversight and provided status updates to stay aligned with expectations.• Coached, guided and mentored staff to ensure external customers, partners and internal parties were provided best-in-class support.• Assisted in the development of the leadership team; worked with managers and team leaders to grow their leadership skill set.• Fostered an environment of constructive communication; continued to develop collaborative communication within the office as well as improved communication cross functionally.• Communicated regularly with the staff regarding successes, opportunities for improvement and changes.• Championed, communicated and took personal ownership of the team's success criteria; supported and established metrics, thresholds and targets that drove performance that aligned with the business plan. Show less

Westlake, Ohio, United States

Charged with delivering high quality software by driving the execution of the department’s vision as well as ensuring that day-to-day testing, documentation, troubleshooting and other responsibilities of the team were met.• Guaranteed that efficient and thorough testing had been completed.• Responsible for hiring and developing team members.• Provided coaching and timely feedback to direct reports.• Prioritized, communicated, and facilitated department goals and strategies.•… Show more Charged with delivering high quality software by driving the execution of the department’s vision as well as ensuring that day-to-day testing, documentation, troubleshooting and other responsibilities of the team were met.• Guaranteed that efficient and thorough testing had been completed.• Responsible for hiring and developing team members.• Provided coaching and timely feedback to direct reports.• Prioritized, communicated, and facilitated department goals and strategies.• Developed and aligned current departmental processes to overarching corporate goals.• Facilitated the creation of documentation to improve efficiency and customer satisfaction.• Managed the availability of the software to internal and external customers.• Collaborated with Development, Product Owners, and Business Managers to plan future projects. Show less

Mayfield Heights, Ohio, United States

Charged with delivering high quality software by testing, documenting, troubleshooting and ensuring the user expectations were met.

Mayfield Heights, Ohio, United States

Shared expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling.

Mayfield Heights, Ohio, United States

Cared for customers that were recently in accidents by demonstrating empathy while setting up new claim reports.

Cleveland, Ohio, United States

SERGEANT, FIRE DIRECTION CONTROL SECTION CHIEFSupervised and trained other soldiers in field artillery. As the Section Chief my highest responsibility was the safety of my troops as well as our fire missions.• Oversaw each fire mission, approved, or rejected if the mission could be taken, and ensured accuracy of firing data sent to the howitzers.• Scheduled and provided training to my section of troops.• Assigned daily duties and job roles to ensure a successful and safe work… Show more SERGEANT, FIRE DIRECTION CONTROL SECTION CHIEFSupervised and trained other soldiers in field artillery. As the Section Chief my highest responsibility was the safety of my troops as well as our fire missions.• Oversaw each fire mission, approved, or rejected if the mission could be taken, and ensured accuracy of firing data sent to the howitzers.• Scheduled and provided training to my section of troops.• Assigned daily duties and job roles to ensure a successful and safe work environment.• Performed computer operations, fire mission processing, fire plan schedules, and database construction. Initiated computer center operations.• Supervised the operation of the FDC.• Established standing operating procedure (SOP) with Fire Direction Officer Show less