Keith Stringer Email & Phone Number

United Kingdom

Kent, England, United Kingdom

• Fully trained Volunteer Vaccinator to support the NHS COVID-19 vaccination and annual flu vaccination programme• Completed Mandatory NHS eLearning modules• Passed the face-to-face Volunteer Vaccinator ‘live’ training• Completed Basic life Support ‘live training’ - paediatric and adult

Maidstone, England, United Kingdom

Coordinating branded equipment to support local Guide Dog fund raising events across Kent and Sussex.

Kent And Sussex

• Providing driver support as required. - From driving a service user/volunteer/staff member to an event, a guide dog to a vet appointment (with or without the guide dog owner), or driving equipment to fundraising events• Completed Mandatory eLearning and attended safeguarding, MySighted Guide and driver specific dog handler and Sighted guide car related face-to-face training.

South East, England

Community Response and NHS Transport and Non- Clinical Support – 2021 – to present• Providing support to people by collecting and delivering food shopping and essential items or prescriptions and medications• Driver role – supporting RVS and NHS collecting items from either a pharmacy, GP or NHS premises and delivering them safely to the isolated person, or another NHS service• Steward Volunteer (COVID-19 vaccinations) – providing support with stewarding at flu vaccination sites and… Show more Community Response and NHS Transport and Non- Clinical Support – 2021 – to present• Providing support to people by collecting and delivering food shopping and essential items or prescriptions and medications• Driver role – supporting RVS and NHS collecting items from either a pharmacy, GP or NHS premises and delivering them safely to the isolated person, or another NHS service• Steward Volunteer (COVID-19 vaccinations) – providing support with stewarding at flu vaccination sites and supporting the NHS with non-clinical tasks including stewarding at car parks, at health, NHS and care sites and NHS non-clinical support such as signposting/check-in support • Responding to ‘tasks’ and stewarding requirements via the GoodSAM responder app as required subject to availability/location. Show less

London

Providing Specialist PPI and Banking knowledge; Operational Management and Organisational Change Consultancy via Trafalgar Contractor Solutions Ltd (Umbrella Company• Currently assigned as a Team Manager to the Financial Ombudsman Service responsible for ensuring caseloads for, up to, 28 adjudicators are resolved within defined stringent SLA’s and in accordance with FCA guidelines.

London, Canary Wharf

Providing Specialist Banking knowledge; Operational Management and Organisational Change Consultancy.• Assigned as a Team Manager to the Financial Ombudsman Service responsible for ensuring caseloads for, up to, 20 adjudicators are resolved within defined stringent SLA’s and in accordance with FCA guidelines.• Previously provided specialist banking knowledge, as an intermediary between consumers and financial institutions, across a wide range of financial product disciplines. Delivered… Show more Providing Specialist Banking knowledge; Operational Management and Organisational Change Consultancy.• Assigned as a Team Manager to the Financial Ombudsman Service responsible for ensuring caseloads for, up to, 20 adjudicators are resolved within defined stringent SLA’s and in accordance with FCA guidelines.• Previously provided specialist banking knowledge, as an intermediary between consumers and financial institutions, across a wide range of financial product disciplines. Delivered an independent and transparent mediation approach to complaint resolution, whilst adhering to TCF and BCOBS and the financial institutions on operational governance. Show less

Canary Wharf, London

You at Work is an award winning employee benefits provider with over ten years experience of delivering market leading programmes to over 500 employer and affinity organisations. With experience in all market sectors and with organisations of all sizes our highly committed, customer focussed team will ensure your benefit programme exceeds all your expectations.Responsible for the leadership of both the customer service and operations teams, delivering the highest standards of customer… Show more You at Work is an award winning employee benefits provider with over ten years experience of delivering market leading programmes to over 500 employer and affinity organisations. With experience in all market sectors and with organisations of all sizes our highly committed, customer focussed team will ensure your benefit programme exceeds all your expectations.Responsible for the leadership of both the customer service and operations teams, delivering the highest standards of customer service excellence to over 300 blue chip companies. Defined, developed and delivered numerous client centric service initiatives to drive service excellence whilst leading, managing and developing an ethos of excellence in all employees. Ensuring that the contracted service is delivered by all departments to the required level and quality; and that all service functions work seamlessly to exceed customer expectations. Acting as the business lead on all service matters, and to act as the key interface to IT on the technology delivery of the service improvements across the product. Show less

Uk Wide

Lead a change programme with a financial loss budget of £3.6m, "exit" cost budget of £16.2m completing centralisation of telephone banking in 6 months.Developed communications incorporating the new "Managing Change" Government legislation. Delivered a "timeline" schedule to communicate the change and provide support to circa 1200 people, in 30 locations.Reorganised workload to uilise capacity created from centres impacted early in the plan to reduce fraud related losses.… Show more Lead a change programme with a financial loss budget of £3.6m, "exit" cost budget of £16.2m completing centralisation of telephone banking in 6 months.Developed communications incorporating the new "Managing Change" Government legislation. Delivered a "timeline" schedule to communicate the change and provide support to circa 1200 people, in 30 locations.Reorganised workload to uilise capacity created from centres impacted early in the plan to reduce fraud related losses. Produced effective communication to other wide-spread areas of the business to advise key milestone dates, etc. Show less

Greater London/Essex

Managed 11 geographically spread satellite call and processing centres (approx. 450 staff and total cost budget in excess of £10m), as well as completing a 12-month secondment to a major change project/programme.Responsible for the leadership of both the service and operational teams, delivering excellent telephony and administrative customer service to the Banks personal customers. Created a number of initiatives to re-engineer processes and provide training to drive service… Show more Managed 11 geographically spread satellite call and processing centres (approx. 450 staff and total cost budget in excess of £10m), as well as completing a 12-month secondment to a major change project/programme.Responsible for the leadership of both the service and operational teams, delivering excellent telephony and administrative customer service to the Banks personal customers. Created a number of initiatives to re-engineer processes and provide training to drive service excellence whilst leading, managing and developing an ethos of excellence in all employees. Continued to deliver quality service and developed a seamless cross functional/unit collaborative working approach, maximising geographically spread capacity to ensure SLAs maintained and customer expectations exceeded, despite the spectre of redundancy.Created training initiatives to promote staff self-development, encouraging re-deployment (and exit cost reduction) to other areas of the Bank. Show less

Greater London Region

Delivered improved results against a background of continued dilution of experience through re-deployment.Devised a number of change initiatives, delivering improved results whilst fully involving and obtaining buy-in of all subordinate managers. Reduced rental commitment by £1/4m p.a. by streamlining/migrating processing.

South East England

Appointed to conceive, develop and realise a strategic change initiative to rationalise the customer service and processing teams. Conceptualised and implemented the blueprint for area of responsibility within a 6 month period, streamlining the structures of 87 business units into 34 “new” teams utilising geographic synergies before taking over day-to-day responsibility for remotely managing 14 units across the South East (592 staff and £14m budget). Delivered the strategic… Show more Appointed to conceive, develop and realise a strategic change initiative to rationalise the customer service and processing teams. Conceptualised and implemented the blueprint for area of responsibility within a 6 month period, streamlining the structures of 87 business units into 34 “new” teams utilising geographic synergies before taking over day-to-day responsibility for remotely managing 14 units across the South East (592 staff and £14m budget). Delivered the strategic direction to deliver a global rationalisation plan whilst improving risk profile, achieving a “good” internal audit, against a backdrop of substantial change. Effectively remotely managed and established high performing teams distributed across a wide geographic area. Communicated the benefits of, and deployed succesfully, the centralisation plan, centralising 11 units into strategic homes and creating 3 new processing centres. Show less