Keith Stripling Email & Phone Number

Stockbridge, Ga, Us

Main responsibility to migrate clients from Windows XP to Windows 7. Perform local data transfer and configuration while being responsible for installing and supporting network software and hardware and/or configure PC's. Provides technical guidance and direction to users and troubleshoots problems. Perform miscellaneous technical and administrative tasks in support of the LAN or PC environment by using Active Directory for Users & Computers for user objects, computer objects and group objects.

4475 South Fulton Parkway

Desk Side Support AnalystResponsible for software and/or hardware support Microsoft domain based PC’s running Windows 7 or Windows XP OS and peripheral devices at the Newell Rubbermaid SEDC. Provide hardware and software support for LXE MX7 handheld PC’s and LXE VX6 vehicle mount PC’s running Windows CE.• Updated all 75 PC’s to Windows 7 from XP using Easy Transfer utility, responsible for user data transfer to new OS and the installation/reconfiguration of application software. • Responsible for configuration of PC software, hardware and peripherals, diagnosing hardware and software issues. Understand, analyze and research technical problems.• Provide application support for Microsoft Office Suite 2010 for configuration and help clients with training on how to use. • Provided Blackberry OS support as well as answering client’s questions about their Blackberry.• Maintained accounts through the use of Active Directory Users and Computers to create/edit user accounts, groups, and computer objects• Provide afterhours support and IT remote support for Newell Rubbermaid clients in Victorville, CA.Tech Environment: Dell laptop/Desktops, HP Printers, Blackberry’s, Zebra 140xiIII Plus printers, Sena Parani MSP1000 Bluetooth access points, LXE MX7, LXE VX6, Symbol scanners, Intermec SR61 Bluetooth scanners, Active Directory Users & Computers, Windows 7, Windows XP, Windows CE, DOS, TCP/IP, WINS, DNS, IE, MS Office Suite 2010, Ghost, Adobe Applications, McAfee virus program, DameWare Mini Remote Control, Trackit 9 Work Order tracking software, BitLocker Encryption, LXE RapidClone, (WiFi) 802.11 wireless support, (WWLAN) Broadband support, Bluetooth devices, IBM Main Frame emulator software.

Union City

Service Desk Analyst Responsible for software and/or hardware support and installation of Microsoft domain based PC’s running Windows 7 or Windows XP OS and peripheral devices at the Dendreon IMF facility.• Responsible for the deployment and configuration of PC software, hardware and peripherals, diagnosing hardware and software issues. Upgrading clients old PC with newer one, transferring clients user profile and local data to new PC.• Performed PC image installs to PC’s by using Norton Ghost. I also used Ghost to transfer image from drive to drive and for back-up purposes and creating specialized images for specific departments with specific needs. • Utilized the following Microsoft utilities to diagnose or fix issues: Event Viewer, Regedit, Computer Management, Group Policy Editor, Device Manager, Disc Manager, MSconfig, Net Use, ipconfig.• Provided Blackberry OS support as well as answering client’s questions about their Blackberry.• Maintained accounts through the use of Active Directory to create/edit user accounts, groups, and computer objectsTech Environment: Dell Desktops/Laptops, HP Printers, PANO Virtual Media less work station, Blackberry’s, Intermec bar code printers, Symbol scanners, Active Directory Users & Computers, Windows 7, Windows XP, DOS, TCP/IP, WINS, DNS, IE, MS Office Suite 2007, Ghost, Cisco VPN, Adobe Applications, Oracle Client, Sophos Virus program, Sales Force ticket tracking software, Wave EMBASSY Encryption, (WiFi) 802.11 wireless support, (WWLAN) Broadband support, and Bluetooth devices.

Sandy Springs

Level II Technical Support Representative Provide technical support for hardware and software for Lenovo/IBM desktops, laptops and servers to on site field technicians in a high volume call center. Provide setup, configuration, and technical information also troubleshooting instruction for on site technicians at customer sites to repair and/or fix computer issues. Provide diagnoses and problem determination to isolate issues from hardware and/or software. Provide OS support for Windows XP, Vista, and Windows 7 to determine is issue is software or if hardware needs to be replaced. Provide support for WLAN (802.11), WWAN (broadband), and all other PC related devices. Provide BIOS, diagnostic’s, and latest driver’s information, giving technicians information how to implement these products to ultimately repair the PC.

Atlanta

Senior Desk Side Support Analyst Responsible for software and/or hardware support and installation of Microsoft domain based PC’s running Windows XP or Windows 2000 OS and peripheral devices for over 300 clients at the Georgia-Pacific Center building. • Responsible for the deployment and configuration of PC software, hardware and peripherals, diagnosing hardware and software issues. Upgrading clients old PC with newer one, transferring clients user profile and local data to new PC for a seamless upgrade.• Performed PC image installs to PC’s by using Norton Ghost. I also used Ghost to transfer image from drive to drive and for back-up purposes and creating specialized images for specific departments with specific needs. • Utilized the following Microsoft utilities to diagnose or fix issues: Event Viewer, Regedit, Computer Management, Group Policy Editor, Device Manager, Disc Manager, Msconfig, Net Use, ipconfig, and aware of Data Sources (ODBC) connections for database configuration.• Provided Blackberry OS support as well as answering client’s questions about their Blackberry.• Used Clarify program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.• Maintained accounts through the use of Active Directory to create/edit user accounts, groups, and computer objects.• Utilized Knoppix (Linux Boot CD) to do data recovery for customers whose local OS file systems are damaged and Windows OS claim to be in accessible. Transferring data files to network share or local USB. • Supported Trend Micro Anti-virus protection and Anti-spyware this is the program GP used to prevent infection or clean PC’s of virus or spyware.• Managed the loaner laptop pool to ensure equipment was in optimum working condition at all times.• Lead Technical Analyst for 2 global Environmental Conferences. • Worked from home 1 day a week and provided remote support via Net Meeting to clients.

Greater Atlanta Area

PC Support SpecialistProjects included:• Automatic Data Processing (ADP) – Responsible for providing Desk Side support.• Atlanta Gas Light (AGL) – Responsible for testing and loading Panasonic Toughbooks using Power Quest and providing Desk Side support.• Kawneer – Responsible for configuring network switches.• Blue Linx – Responsible for providing remote clients using Cisco VPN PC support over the phone and using Net Meeting.Technical Environment: Panasonic Toughbooks, Dell Desktops/Laptops, HP Desktops/Laptops, Cisco switches, HP Printers, Windows 2000, Windows 98, Windows NT, Windows 95, TCP/IP, WINS, DNS, IE, MS Office Suite – (2003, 2000, 97, 95), Ghost, Power Quest, Cisco VPN, Adobe Applications, Oracle Client, Citrix Client, Mcafee Virus program, 802.11 wireless.

Greater Atlanta Area

Active Directory Administrator 2004 - 2002Responsible for creating and maintaining Microsoft Windows 2000 user accounts at Cox Communications Corporate headquarters located in Atlanta, consisting of over 1,200 users and additional users across the country.• Created/modified user account, security groups, and distribution list to protect company proprietary information.• Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility. • Maintained Microsoft Exchange e-mail accounts and public folder access through Microsoft Exchange System Manager.• Served as lead contact for Desk Side Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related.• Setup queue’s for networked printers and added clients to Blackberry Server, which enabled employees to efficiently conduct business while away from the office.• Used Remedy program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed. Desk Side Support Analyst 2002 – 2000Responsible software and/or hardware support and installation of Microsoft domain based networked PC’s running WIN 2000 and peripheral devices for over 500 clients.• Provided OS support for desktops/laptops PC’s running Windows 2000 and Windows 98. • Provide application support for Microsoft Office 2000/97/95, Visio, Project, Front Page.• Provided OS and operational support for Blackberries and Palm Pilots.• Supported McAfee Anti-virus protection this is the program Cox used to prevent infection or clean PC’s of virus.• Used Remedy program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.Technical Environment: Dell Desktops/Laptops, HP Printers, Blackberry’s, Active Directory Users & Computers, Windows 2000, Windows 98, Windows NT,