Keith Swenson Email and Phone Number

Network Manager for the Housing Authority of the City of Austin. Tasked with the creation/management/maintenance of the LAN/WAN infrastructure and VOIP telephone system. Since taking over this position in 2011 I have implemented an exceptionally high level of technological improvements bringing the agency into alignment with industry best practices and modern advancements in networking, VOIP communications, and cloud services. Completely a Dell shop, I have implemented a VXRail server appliance with 30 VMWare machines. Recently worked with vendors to implement a closed fiber loop infrastructure to connect our 17 remote sites with HQ. Upgraded our firewalls to current Fortigate appliances and maintain strict industry guidelines. Created a disaster recovery plan than documents everything from server configurations to back up plans to site loss outages and recovery details. I maintain the Active Directory, DHCP, DNS, Group Policy, Remote Apps, and complete security for the Housing Authority and consistently ensure we are a leader in housing authorities across the US regarding our IT infrastructure. Perform security breech analysis and training for all staff to help insure the security of our agency.

Manage and maintain the Netware Network and servers. Maintain security, backups, and connectivity for the agency. Handle all backups and off-site storage. Assist with the installations and support of agency computers, laptops, and printers.

Handle day to day support tickets from staff with problems ranging from terminals, toughbooks, laptops, printers, and PC's. Assisted the Network Manager with security, support of the 32 servers and networking all county offices together with a combination of fiber, radio link, and t3 communications. Assisted with server backups and disaster recovery off-site storage. Installation of new technologies from servers, PC's, laptops, printers, switches, firewalls, etc. Maintain the Work Order and Asset tracking systems. Train staff and other technicians. Update the group policy, Active Directory, and assisted with maintaining DHCP and DNS. Assisted with the maintance, upkeep, and monitoring of the Citrix servers.