Keith Taylor Email & Phone Number

Home Based

Quality Assurance - Pre and post check mortgage, Equity Release, Protection & investment, mortgage business. Provide feedback and support to financial advisors in respect of business written.

Huddersfield, United Kingdom

Regulated complaints Investigator - responsible for information gathering and Investigation of complaints (Pension, investment, Annuity, Endowment, Mortgage) to regulatory standards and timescales including explanation for decision to both client and network member.

Wakefield

Investigation of Investment sales to regulatory guidelines including client written and telephone contact to gather relevant information to conclude case reviews.

Leeds, United Kingdom

Responsible for sales investigation of Pension, Investment , annuity and mortgage sales undertaken and information gathering and analysis in respect of redress calculations.

Sheffield

Seconded to the Quality Assurance Team to completed a sales review of Aviva pension annuity telephone sales to tight internal and regulatory timescales to ensure sales made in a compliant manner to specific company and regulatory guidelines.

Sheffield

Provided technical support to Aviva call handlers, clients and Independent Financial Advisors upon Aviva pension and investment products. Monitored and provided feedback on call sampling to call handlers to ensure compliant.

Sheffield, United Kingdom

Employed as a fully regulated financial advisor from September 2007 to October 2013 providing advice on Aviva investment and pension products.Secondment to Quality Assurance Team to Audit the process and individual case assessment of cases outsourced to a 3rd party company including working away for approximately 3 months – project delivered on time.

Sheffield

Pension Advisory Support System (PASS) - Pre-arranged visits to Independent Financial Advisors to provide guidance and initial case assessments to ensure compliance with the Industry wide Pension Transfer Review. Successful completion of the Pension transfer Review to Regulatory and company standards.Successful completion of a selling practice review on Aviva investment and protection products. Case assessor of Aviva sales and service complaints from receipt of complaint from the client to redress payment including both client and Ombudsman contact and negotiation.

Sheffield

As branch manager at Lloyds/TSB I was responsible for compliance and monitoring of both regulated and non regulated advisors. Focus for all customer complaints both face to face and written concerning regulated and service complaint. Consistently achieved branch service and sales targets including proactive marketing of mortgage and unsecured lending and savings and investment products.Development of 12 sales and service personnel to achieve company sales and service targets whilst developing individual members of staff.