Keith Torrie Email & Phone Number

West Palm Beach, Fl

Reading System (MV-RS) software and equipment Scheduling, monitoring, and participating in electric, meter reading and service related activities. • Scheduled and completed monthly field audits creating and/or updating monthly reports for analysis.• Accountable daily for switching power service on and off for new, closing, or delinquent accounts.• Coordinated work between Billing and Customer Service activities by obtaining open/closing reads.• Prepared utility shut-off notices and placed tags on doors of customers with delinquent accounts.• Assisted Revenue Recovery investigations by reporting current diversion encountered in the field. • Reported any broken seals or damage to meters, and updated details for client locations and addresses.• Removed and/or capped meters to tamper-proof as needed to prevent illegal power use. • Maintained both written driving instructions for each cycle read day by route as well as route access keys.• Handled client complaints related to meter reading process referring billing inquiries to customer support.• Audited new hire’s performance ensuring they followed standard operating and safety procedures.• Assisted with economize and facilitating meter readings process through route planning and sequencing.• Located new meters for route assignment and enters work requests to repair or replace defective meters.• Identified & prepared account sequence summary, maps, keys, and probe cord required to complete route.• Read all of the meters in a particular area and enter the meter readings into hand-held device.

Palm Beach, Fl

Under the direction of the store manager, oversaw the operation of a Walgreen store and performed administrative duties including filing paper work, budgeting payroll, ordering products, store supplies, and analyzing sales numbers. • Ensured employees follow all safety and loss prevention guidelines as outlined by the corporate offices.• Performed Labor management duties interviewing potential associates, training newly hired employees. • Created employee schedules, monitored team performance, and coached team members.• Monitored and analyzed customer service provided by team members and offering feedback and coaching.• Resolved customer complaints and help respond to customers’ special needs.• Oversaw store operations including team members, opening/closing/changing shifts, and task delegation.• Performed and supervised merchandising, planning and ensuring the implementation of floor sets.• Supervised the receiving, stocking, pricing, returning, and transfer of merchandise.• Ensured training of team members and provide coaching and mentoring.• Ensured Walgreen’s store opening and closing times performing cash transactions and bank deposits.• Received merchandise deliveries from vendors and Walgreen’s distribution centers.• Verified vendor invoice information is accurate and entered vendor invoices into accounts payable system.• Analyzed operations reports and made recommendations for improvement.• Assisted Photo department with film processing as needed.• Updated weekly ads and price changes and processed damaged, outdated, and transferred merchandise.

Responsible for performing tasks involved in processing, receiving, scanning, picking, packing, auditing and shipping merchandise to customers.• Filled store orders utilizing Pick to Light digital picking, sorting, and order preparation system.• Packaged and shipped picked and audit-verified orders utilizing UPS shipping software.• Fielded calls from stores regarding order discrepancies, special orders, and shipment status.• Cooperated with and assisted DEA officials during unannounced inspection visits.• Created postage and shipped time-sensitive or special request CII orders. • Maintained and itemized inventory and order list archiving completed DEA 222 forms.• Verified bulk pharmaceutical orders and ensured entry into the inventory management system.• Operated a clean and safe work environment ensuring warehouse areas have been maintained.• Periodically conduct inventory accounting audits of all product in-house. • Transferred received pharmaceutical product to assigned shelf location.• Verified inbound/outbound inventory amounts using radio frequency (RF) equipment to audit order counts.• Accurately maintained QAR forms completed DEA 222 documentation for schedule 1 and 2 medications.

Bachelor'S Degree, Bachelor Of Arts

Bachelor'S Degree, Master Of Fine Arts