Keith Ulrich Email & Phone Number

Telecommute

Synopsis of Responsibilities: -Employed all aspects of Agile Methodology in both Scrum Master and Product Owner roles-Coached agile principles for adoption-Facilitated daily standup meetings and Scrum events for distributed Agile teams-Collaborated with internal and external stakeholders eliminating impediments on the team-Performed Agile Coaching for other teams-Assisted and mentored teams in deliverable quality through quality acceptance and procedural adherence-Facilitated effective communications between product, development and QA-Performed project management duties as required-Clearly defined and prioritized the feature requirements and acceptance criteria into an agile backlog; managing the requirements throughout the agile development lifecycle-Acted as an ambassador for the product within the team, and as the primary technical contact for queries related to the product-Assessed value and prioritized stories to ensure work focused on those with maximum value that are aligned with product strategy-Made timely decisions about scope and features to help the team deliver a successful product-Lead daily scrums with the development team to help drive priority decisions and remove roadblocks-Communicated changes in strategic direction or priority shifts to cross-functional teams-Provided frequent communication to the product leadership on development progress, escalating any issues that could impact the budget, timeline, or strategic vision.-Collaborated with other teams to ensure a seamless experience across all touch points-Owned production support issues including research to eliminate bugs. -Acted as Scrum Master/Product Owner for multiple teams simultaneously-Acted as Delivery Release Manager for the Global Navigation (att.com) team.Technologies employed:MS Office, Rally, Technology Delivery Platform, AgileCraft, Skype, JIRA, Webex, HTML, CSS, JavaScript, Agile, SAFe Agile

Evansville In, San Antonio Tx, Telecommute

Project Management Responsibilities: -Interfacing with the client/business partners, participating in meetings with the client, application teams, and executives, managing and developing detailed Project Plans, ensuring the work complies with the prescribed Scope, controlling changes, controlling the schedules, and documenting and disseminating project documentation, while utilizing SDLC methodologies and following PROMISE and EXPRESS processes. -Reviewing/ensuring scope definition, constructing project plans including communication plans, test strategy plans, budget forecasts, implementation plans and risk assessments. -Tracking actuals against forecast with respect to capital and expense dollars, hours/HC, schedule milestones, while utilizing governance and finance tools to ensure executive reports are comprehensive and up to date. CCTP Projects: -Disaster Recovery of any Individual CCTP Technology within a data or call center -Elimination of Legacy IVR Traffic for Consumer-West and Southwest -Request for Dialer Work State Reports (Low Complexity). Merger Projects: -Rebranding: Listing Name Change for Internal SBC Accounts within the East Region (High Complexity) -Rebranding: Listing Name Change for Internal SBC Accounts within the Midwest Region (High Complexity) -Rebranding: Listing Name Change for Internal SBC Accounts within the Southwest Region (High Complexity) -Rebranding: Listing Name Change for Internal SBC Accounts within the West Region (High Complexity) SIP Projects: -Broken Promise and Final Bill Collection filters (Low Complexity) Additionally: -Created a tool using Excel to assist teammates in resolving Express process issues, and managing multiple projects or programs concurrently. -Assumed some of the RPOC responsibilities for the CCTP Infrastructure PMO. -Assisted with the Application Front Door duties for the Call Center Infrastructure teams. -Completed RPOC, and CAR training successfully.