At this established and recognised Destination Management Company I am a Senior Project Manager responsible for the creation, planning, realization and coordination of complex programs for various events (brand events, conferences, seminars, incentives and more) for international accounts and world known brands.My duties include sales, proposal write ups, quoting, organising and the implementation of highly detailed programs that include; all arrivals and departures logistics… Show more At this established and recognised Destination Management Company I am a Senior Project Manager responsible for the creation, planning, realization and coordination of complex programs for various events (brand events, conferences, seminars, incentives and more) for international accounts and world known brands.My duties include sales, proposal write ups, quoting, organising and the implementation of highly detailed programs that include; all arrivals and departures logistics, accommodation, food & beverage events, teambuilding, entertainment, AV and conferences amongst many others.I am responsible of 10 to 15 major projects each year where I have to maximise profit to the Company whilst still providing a world class service to world class clients.Ensuring best rates by skillfully negotiating with suppliers, sourcing highly qualified service providers and overseeing contracted teams during events are some of my day to day tasks.Offering my clients a high quality customer orientated service is paramount. Show less

As an events assistant I was responsible of confirmed MICE groups, for which my duties included:Guiding the client in the build up of the event program – room allocation, functions, lunches, dinners and further food and beverage events, conference and banquet rooms set ups, AV equipment and more.Issuing detailed instructions to the hotel’s operation team according to all that had been agreed and sold.Mainly; Coordinating, planning and running the day to day event operation of… Show more As an events assistant I was responsible of confirmed MICE groups, for which my duties included:Guiding the client in the build up of the event program – room allocation, functions, lunches, dinners and further food and beverage events, conference and banquet rooms set ups, AV equipment and more.Issuing detailed instructions to the hotel’s operation team according to all that had been agreed and sold.Mainly; Coordinating, planning and running the day to day event operation of all the departments within the hotels whilst checking the implementation of the high Corinthia standards were applied.Along with developing highly detailed logistical orientated skills, I also had to master the central reservation system – Opera Hotel system. Show less

During my night auditing shifts apart from performing all of the Guest Care Host duties, I was also responsible of some accounting department duties including:• Auditing of Guest Ledger • Collection of Guests’ folios / billing receipts• Collection of City Ledger Companies• Mastering of latest Night Auditing computerised system PMS.• Pulling checked out Guests’ registration cards• Making sure all guests are checked out in the system that should be checked… Show more During my night auditing shifts apart from performing all of the Guest Care Host duties, I was also responsible of some accounting department duties including:• Auditing of Guest Ledger • Collection of Guests’ folios / billing receipts• Collection of City Ledger Companies• Mastering of latest Night Auditing computerised system PMS.• Pulling checked out Guests’ registration cards• Making sure all guests are checked out in the system that should be checked out.• Posting day’s room rate and room tax to each Guest folio.• Cross checking system postings with Guests’ folios receipts.• Issuing daily reports for the following day. Apart from performing all the night auditor duties, I was responsible for other night time employees (Security Officers, Room Service Attendants and Bell Boys).I performed the duties of the Resort Duty Manager from two to four times a month. The purpose of my role was to ensure the well being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times.My duties included:• Assist the departments in time of pressure• Ensure all Vip’s in the property or checking in are welcomed and hosted.• Ensure Guests’ wishes are met if not exceeded.• Liaise well with all departments, ensuring that communication of the day’s activity is clear and understood.• Be aware of and promote all services offered in the hotel.• Deal with complaints quickly and efficiently.• Find suitable solutions to any problems that may arise.• Ensure that company policies were implemented.• Report directly to the General Manager. Show less

Duties included:• Cashiering.• Guest relations• Telephone operation.• Assisting in group check in / check out and all other duties necessary for a busy hotel front desk.I was also responsible for filling in for the Executive Club host in their absence.Nominated Employee of the Year – 2004 & 2005.Employee of the Year – 2007.

Worked in various outlets of these prestigious hotels including the lobby main bar San Gorg, Oasis Pool Bar, Shack Lido Bar, Duke’s Night Club, Bayview Bar and others.Nominated Employee of the Year – 2002.

My first managerial position – I had to put my training into practice where it comes to:• Day to day operation.• Ensure high standards of quality and Customer service.• Seller & Promotional Management• Health and Safety procedures.• Staff recruitment.• Staff Rota.• Food & Beverage management.• Staff training delivery.• Dealing with suppliers, negotiation & deliveries.• Stock takes etc. etc.