Keith Vincent Email & Phone Number

Calgary, Alberta, Canada

Prince George, Bc

Note: Tidewater Midstream and Infrastructure Ltd. acquired the Prince George Refinery from Husky Energy in November of 2019 with cutover of all Network infrastructure on January 10th, 2020. I was retained as sole Information Services presence on-site, answering to the General Manager.Duties:o Respond to and Resolve Service Requests/Incidents from business userso Commission and De-Commission infrastructure as requiredo Onboard users and fulfil Identity and Access… Show more Note: Tidewater Midstream and Infrastructure Ltd. acquired the Prince George Refinery from Husky Energy in November of 2019 with cutover of all Network infrastructure on January 10th, 2020. I was retained as sole Information Services presence on-site, answering to the General Manager.Duties:o Respond to and Resolve Service Requests/Incidents from business userso Commission and De-Commission infrastructure as requiredo Onboard users and fulfil Identity and Access Management requirementso Document Incidents, Requests and Technical Recordso Work cooperatively with PGR Management teams to fulfil ongoing business requirementso Liaise and Communicate with internal IS Teams and external Vendorso Spearhead IS projects, for example: Installation of Digital Signage System (Visix) Expansion of Security Camera System (Milestone) Deployment of Windows 10 (2018)  Upgraded Security System (Lenel Onguard) Worked heavily on the transition from Husky to Tidewater Deployment of Microsoft Teams  Commissioning of new office suite at 550 Victoria Street Show less

Prince George, Bc

Calgary, Canada Area

• Respond to and Resolve Service Requests/Incidents from the Business utilizing ServiceHusky• Travel to Western Canada Operations sites, resolve outstanding tickets, assess ongoing needs, recommend proactive and preventative actions to be taken• Commission and De-Commission sites as required• Document Incidents, Requests and Technical Records• Work cooperatively with Infrastructure and Operations teams• Participation in IS Projects Windows 7/Office 2010 Deployment… Show more • Respond to and Resolve Service Requests/Incidents from the Business utilizing ServiceHusky• Travel to Western Canada Operations sites, resolve outstanding tickets, assess ongoing needs, recommend proactive and preventative actions to be taken• Commission and De-Commission sites as required• Document Incidents, Requests and Technical Records• Work cooperatively with Infrastructure and Operations teams• Participation in IS Projects Windows 7/Office 2010 Deployment Project Upgrading of approximately 4000 PCs from Windows XP/Office 2003 Network Cloud Readiness Project Installation of wireless access points at multiple field locations throughout western Canada Scalehouse Dantas upgrade Project(Syncade LTM) Planning and execution of rollout of Syncade LTM scalehouse management software and associated hardware to all Pounder Emulsions sites, plus the Lloydminster Refinery Scada Modem Replacement Configuration and shipping of approximately 300 LTE Scada modems for Western Canadian well sites• Liaise and Communicate with internal IS Teams and external Vendors• Creation and maintenance of Western Canadian Field Support Sharepoint site Show less

Calgary

Contract Position to April 2014Deployment Project to upgrade Windows XP to Windows 7 approximately 2,000 PCs in Canadao Primary resource for deployments at Shaw Barlow Campus and Hopewell Campuso Working with Team Lead to understand the requirements and vision for overall deploymento Working with Team Lead to understand and assist with the long term resolution of incidents/issueso Documenting and escalating incidents/issues to the Team Lead and Senior Manager where… Show more Contract Position to April 2014Deployment Project to upgrade Windows XP to Windows 7 approximately 2,000 PCs in Canadao Primary resource for deployments at Shaw Barlow Campus and Hopewell Campuso Working with Team Lead to understand the requirements and vision for overall deploymento Working with Team Lead to understand and assist with the long term resolution of incidents/issueso Documenting and escalating incidents/issues to the Team Lead and Senior Manager where requiredo Scheduling and Deployment of Windows 7 Operating system to end-user machines using high touch model (base image plus all apps and user documents/Settings)o Support and resolve problems related to installed computer hardwareo Using SCCM and Active Directory to manage collections and using proprietary software for inventory managemento Incident Management and Resolution (using BMC Remedy) Show less

Calgary

Contract Position to September 2013.• Part of Deployment Project to upgrade Win XP to Win 7 on 3500 PCs In Canada.• Working with Deployment Lead to understand the requirements and vision for overall deployment• Working with Deployment Lead to understand and assist with the long term resolution of incidents/issues.• Documenting and escalating incidents/issues to the Deployment Lead where required• Deploy Windows 7 Operating system to end-user machines as part of a deployment… Show more Contract Position to September 2013.• Part of Deployment Project to upgrade Win XP to Win 7 on 3500 PCs In Canada.• Working with Deployment Lead to understand the requirements and vision for overall deployment• Working with Deployment Lead to understand and assist with the long term resolution of incidents/issues.• Documenting and escalating incidents/issues to the Deployment Lead where required• Deploy Windows 7 Operating system to end-user machines as part of a deployment schedule; both light touch (base image) and high touch (base image plus all apps and user documents/Settings)• Developing and implementing processes for the successful building and shipping of Windows 7 configured PCs to deployment sites• Support and resolve problems related to installed computer hardware• Documenting user, hardware and software requirements for each PC being deployed.• Liaise with Build Support team on all issues/problems• Followed deployment processes defined and updated them as required• Supporting Team Lead in Leading/Mentoring Deployment/Support Team of 9 Technicians.• Schedule Technicians work orders and work assignments• Travel where needed to Global sites to help and/or lead the deploy • Using SCCM to add PC’s to collections for deploys and also monitoring the progress of each build• Incident Management (using BMC Remedy) Show less

Calgary

Contract Position To November 2012• Part of Deployment Project to upgrade Windows XP to Windows 7 on approximately 8,500 PCs in Canada• Working with the Team Leads to understand the requirements and vision for overall deployment• Working with the Team Leads to understand and assist with the long term resolution of incidents/issues• Developed test procedures and scripting for hardware certification under the Windows 7 environment• Performed certification testing of hardware… Show more Contract Position To November 2012• Part of Deployment Project to upgrade Windows XP to Windows 7 on approximately 8,500 PCs in Canada• Working with the Team Leads to understand the requirements and vision for overall deployment• Working with the Team Leads to understand and assist with the long term resolution of incidents/issues• Developed test procedures and scripting for hardware certification under the Windows 7 environment• Performed certification testing of hardware and systems existing in the environment to ensure proper operation under Windows 7• Resolving of image issues identified during the hardware certification process.• Documenting and escalating incidents/issues to the Team Leads where required• Deploy Windows 7 Operating system, 32 and 64-bit as required, to end-user machines as part of a deployment schedule; both light touch and high touch• Support and resolve image problems related to installed computer hardware• Documenting user, hardware and software requirements for each PC being deployed• Post-deployment support of end users and resolution/escalation of issues encountered by the users.• Extensive Travel to Oil and Gas Sites throughout Alberta and Northeastern BC. Show less

Calgary

Contract Postion to March 2012• Wave3 program involved deployment of Windows 7 and MS Office 2010 to approximately 6,500 PCs worldwide, 4,500 in Canada.• Imaging, configuration and deployment of Intel based computer systems according to set schedule utilizing Microsoft SCCM and other tools. This involved the deployment of Windows 7, Office 2010 and core applications to desktop and laptop computers. An essential element was the migration of user’s files, settings, and applications with… Show more Contract Postion to March 2012• Wave3 program involved deployment of Windows 7 and MS Office 2010 to approximately 6,500 PCs worldwide, 4,500 in Canada.• Imaging, configuration and deployment of Intel based computer systems according to set schedule utilizing Microsoft SCCM and other tools. This involved the deployment of Windows 7, Office 2010 and core applications to desktop and laptop computers. An essential element was the migration of user’s files, settings, and applications with minimum impact to the user’s work schedule in accordance with the project directives.• Using SCCM for maintenance of system collections and deployment management.• Installation and configuration of non-standard hardware such as printers, and scanners.• Break/Fix Resolution of hardware and software issues in accordance with program guidelines.• Follow-up with end users to confirm successful deployment and operation of systems. Phase 1 Floor walks with hand-off to Phase 2 training.• Responding to and resolving BMC Remedy Tickets relating to software and/or hardware issues related to the Wave3 Project.• Site visits/deployment to: Long Lake Project (Ft. McMurray), Balzac, Medicine Hat, Hatton, Leduc, Ft. Assiniboine.• Assistance with and delivery of end user training as required for MS Office, Windows 7, system configuration, procedures and policies .• Inventory Maintenance and Management of assets for hand over to operations at project completion. Show less

Calgary, Canada Area

• Contract Negotiations• Marketing• Prospecting • All duties associated with Real Estate salesSales Awards Received• Maxwell Director’s Award• President’s Award• Chairman’s Award• Maxwell Westview Most Improved Realtor 2004Maxwell Westview Realty was acquired by Maxwell South Star Realty in October 2011, it was during this time that I decided to return to the IT industry.

Calgary

Management of Service Delivery Team(Contract Position via Business Computing Professionals)• Hiring and formation of team of sixteen to meet contracted service delivery commitments to client base at Nortel Networks: Unix System Administrators, Computer Service Technicians, Queue Administrators, Technical Deployment Specialists • Operations and team management• Service delivery issue resolution• Service Level Agreement metrics evaluation• Team consisted of sixteen members… Show more Management of Service Delivery Team(Contract Position via Business Computing Professionals)• Hiring and formation of team of sixteen to meet contracted service delivery commitments to client base at Nortel Networks: Unix System Administrators, Computer Service Technicians, Queue Administrators, Technical Deployment Specialists • Operations and team management• Service delivery issue resolution• Service Level Agreement metrics evaluation• Team consisted of sixteen members supporting 2200 users.• During my tenure as Service Delivery Manager, the team achieved the highest service satisfaction ratings ever recorded at Nortel.• The team was reduced and eventually eliminated due to cutbacks at Nortel, with the duties being spread to other departments. Show less

Management of Computer Service Facility• General management functions• Personnel management• Financial accounting• Customer liaison• Contract preparation • Sales management.• During my tenure as Manager, the Servicenter met all sales goals, customer satisfaction metrics, and maintained a healthy profit margin. • In 2001 Compaq Canada made the decision to close the Servicenter because it had no continuing role in their business plan for Canada.