Keith Vincent Email & Phone Number

Calgary, Alberta, Canada

Prince George, BC

Note: Tidewater Midstream and Infrastructure Ltd. acquired the Prince George Refinery from Husky Energy in November of 2019 with cutover of all Network infrastructure on January 10th, 2020. I was retained as sole Information Services presence on-site, answering to the General Manager.Duties:o Respond to and Resolve Service Requests/Incidents from business.

Prince George, BC

Calgary, Canada Area

• Respond to and Resolve Service Requests/Incidents from the Business utilizing ServiceHusky
• Travel to Western Canada Operations sites, resolve outstanding tickets, assess ongoing needs, recommend proactive and preventative actions to be taken
• Commission and De-Commission sites as required
• Document Incidents, Requests and Technical Records
• Work cooperatively with Infrastructure and Operations teams
• Participation in IS Projects Windows 7/Office 2010 Deployment… Show more

Calgary

Contract Position to April 2014Deployment Project to upgrade Windows XP to Windows 7 approximately 2,000 PCs in Canadao Primary resource for deployments at Shaw Barlow Campus and Hopewell Campuso Working with Team Lead to understand the requirements and vision for overall deploymento Working with Team Lead to understand and assist with the long term.

Calgary

• Contract Position to September 2013.
• Part of Deployment Project to upgrade Win XP to Win 7 on 3500 PCs In Canada.
• Working with Deployment Lead to understand the requirements and vision for overall deployment
• Working with Deployment Lead to understand and assist with the long term resolution of incidents/issues.
• Documenting and escalating incidents/issues to the Deployment Lead where required
• Deploy Windows 7 Operating system to end-user machines as part of a deployment… Show more Contract Position to September 2013.

Calgary

• Contract Position To November 2012
• Part of Deployment Project to upgrade Windows XP to Windows 7 on approximately 8,500 PCs in Canada
• Working with the Team Leads to understand the requirements and vision for overall deployment
• Working with the Team Leads to understand and assist with the long term resolution of incidents/issues
• Developed test procedures and scripting for hardware certification under the Windows 7 environment
• Performed certification testing of hardware… Show more Contract Position To November 2012

Calgary

• Contract Postion to March 2012
• Wave3 program involved deployment of Windows 7 and MS Office 2010 to approximately 6,500 PCs worldwide, 4,500 in Canada.
• Imaging, configuration and deployment of Intel based computer systems according to set schedule utilizing Microsoft SCCM and other tools. This involved the deployment of Windows 7, Office 2010 and core applications to.
• Imaging, configuration and deployment of Intel based computer systems according to set schedule utilizing Microsoft SCCM and other tools. This involved the deployment of Windows 7, Office 2010 and core applications to.
• Using SCCM for maintenance of system collections and deployment management.
• Installation and configuration of non-standard hardware such as printers, and scanners.

Calgary, Canada Area

• Contract Negotiations
• Marketing
• Prospecting
• All duties associated with Real Estate salesSales Awards Received
• Maxwell Director’s Award
• President’s Award

Calgary

• Management of Service Delivery Team(Contract Position via Business Computing Professionals)
• Hiring and formation of team of sixteen to meet contracted service delivery commitments to client base at Nortel Networks: Unix System Administrators, Computer Service Technicians, Queue Administrators, Technical.
• Operations and team management
• Service delivery issue resolution
• Service Level Agreement metrics evaluation
• Team consisted of sixteen members… Show more Management of Service Delivery Team(Contract Position via Business Computing Professionals)

• Management of Computer Service Facility
• General management functions
• Personnel management
• Financial accounting
• Customer liaison
• Contract preparation