Keith Vinson Email and Phone Number
Keith Vinson's Location
North Richland Hills, Texas, United States, United States
Keith Vinson's Contact Details
Keith Vinson work email
- Valid
Keith Vinson personal email
n/a
Keith Vinson phone numbers
About Keith Vinson
Global Director with over 27 years of experience in all aspects of customer support. Focused on customer satisfaction, developing team members, driving cost savings and improving efficiencies, as well as leading innovative projects and driving positive results to clients and business partners
Keith Vinson's Current Company Details
Keith Vinson Work Experience Details
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Global Director, Dell Data Protection | Encryption Software Support (Ddp)Dell Inc Dec 2013 - PresentRound Rock, Texas, UsGlobal responsibility for Strategy and Execution of Encryption Support Developed and led 80+ person global support team Led Transformation of Client and Enterprise Support from acquisition to Dell standardEstablished Support Level Agreements with Engineering, ensuring timely responses on critical customer escalationsLed $20M growth in support service revenue in 12 monthsDrove expansion of DDP support in EMEA, APJ and LATAMEnsured resource and project metrics goals were met for support utilization and responsiveness Developed Low Customer Effort Score Metric and drove 50% metric improvement in 12 monthsMet with customers to ensure stronger relationships and to verify that long term support goals were metDeveloped a four tiered support model ensuring customers had the needed level of critical support Provided weekly program updates and status of key development activities leading to new product launches to Executive Leadership team
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Program Director, Data ManagementDell Inc Mar 2012 - Dec 2013Round Rock, Texas, UsResponsible for the development of Intelligent Data Management solutions.Created processes across service towers(consulting, managed services, IS operations and support services)Globally managed and led service teams in the launch of Storage Solutions. Provided weekly program updates and status of key development activities leading to new product launches to Executive Leadership team.Dell VP award for solution process development
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Senior Manager, Global Service Delivery Management TeamDell Inc Feb 2009 - Mar 2012Round Rock, Texas, UsLed 20+ person team responsible for all aspects of services delivery performance for Global Alliance Partners (EDS, Lockheed Martin, General Dynamics, CSC, Perot Systems, Harris Corp, SAIC, Accenture, Raytheon, Bearing Point, Deloitte, Northrop Grumman and Cap Gemini)Provided team mission, vision, support, and adherence to quarterly deliverablesResponsible for services business development, strategic planning and execution to enhance profitability, productivity and efficiency of services within Global Alliance AccountsImplemented reporting processes across team to create specialized reporting on all areas of quality issues including systemic issue management, services, asset tag, warranty expiration, and contract complianceDeveloped service program that utilized GSDM focus to create an Account Management program for Dell’s Top 200 accounts
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Senior Business AnalystDell Inc Jan 2006 - Feb 2009Round Rock, Texas, UsManaged all service aspects of 200+ million service account..Accountable for both internal and external service requests from Dell Sales, Lockheed Executives and other Dell service organizations. Responsible for continually managing services and service deliverables to senior executives across multiple Dell and Lockheed departments.Core team development member of ProSupport, utilized learning from Dell's large customers to make recommendations for new service offering.
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Senior Manager, Partner Relations OfficeDell Inc May 2003 - Jan 2006Round Rock, Texas, UsLed the development of Dell's global Partner Relationship Office which allows Dell to seamlessly pull in strategic enterprise partners in multi-vendor escalations.Responsible for managing partner relations, new product readiness, sustaining product readiness, quarterly reporting and service analysis to support Dell's businesses and services.Identified opportunities to improve business methods through best practices assessment and implemented process improvements.Developed business plan and strategy for launch of new products, including partner selection, contract negotiation and alliance management.Partnered with Services Marketing and PG to develop Collaborative Support Agreements with time management, escalation management, tool management, and metric management criteria.
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Area Manager, Storage SupportDell Inc Sep 2001 - May 2003Round Rock, Texas, UsManaged the development of Dell's newest product offering, and developed tiered level support team to manage customer solution based needs on a 7X24 hour basis.Developed and designed storage support detailed scenario analysis model to test profitability of individual products based on multiple variables such as product mix, channel mix and other factors.Developed the Enterprise Regional Support Program(ERS), program placed high level Engineers in major cities with a primary focus of resolving critical situations on-site vs. remotely.Developed the EMC relationship for services, included initial ramp of EMC services, co-managed Dell|EMC teams and oversaw the alignment of service offerings.
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ManagerNetwork Operating Systems Jun 1999 - Sep 2001Managed advanced O\S and applications group associated with Dell's enterprise products and developed business plans to execute contract requirements.Performed comprehensive analysis of the enterprise storage industry and competitive landscape to determine optimal service solution product offerings.Positioned service product offerings to help sales facilitate sales in Dell's emerging Fibre Channel products.Chartered team member for Dell's Premier Enterprise Support initiative, fee based support project which was the basis for Dell's developing services offerings.
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Systems Engineer, National Systems ConsultantSamsung/Ast Computer Jan 1994 - Jun 1999Managed client relationships, coordinated projects and led teams. Consulting and service projects included the following: Developed strategic and innovative customer service programs specific to customers' needs.Helped key accounts manage their AST installed-base through key TPM's and managed installations at six of AST's largest customers.Developed customized training programs to target specific customer requirements from both a new product offering and sustaining standpoint.Managed support\service staff in all aspects of account management.
Keith Vinson Skills
Enterprise Software
Vendor Management
Strategy
Process Improvement
Management
Outsourcing
Cloud Computing
Crm
Program Management
Storage
Service Delivery
Managed Services
Leadership
Cross Functional Team Leadership
Microsoft Certified Professional
Business Process Improvement
Data Center
Project Delivery
Call Center
Account Management
Consulting
Itil
Software Implementation
Business Alliances
Team Leadership
Saas
It Service Management
Professional Services
Integration
Disaster Recovery
Pre Sales
Customer Experience
Pmp
Partner Management
It Strategy
Sla
Product Management
Business Intelligence
Mcse
Keith Vinson Education Details
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Texas Wesleyan UniversityBusiness Administration -
L.D. Bell
Frequently Asked Questions about Keith Vinson
What company does Keith Vinson work for?
Keith Vinson works for Dell Inc
What is Keith Vinson's role at the current company?
Keith Vinson's current role is Global Director, Dell Data Protection | Encryption Software Support (DDP).
What is Keith Vinson's email address?
Keith Vinson's email address is ke****@****ell.com
What is Keith Vinson's direct phone number?
Keith Vinson's direct phone number is +181773*****
What schools did Keith Vinson attend?
Keith Vinson attended Texas Wesleyan University, L.d. Bell.
What skills is Keith Vinson known for?
Keith Vinson has skills like Enterprise Software, Vendor Management, Strategy, Process Improvement, Management, Outsourcing, Cloud Computing, Crm, Program Management, Storage, Service Delivery, Managed Services.
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