Keith W. Email & Phone Number

Brossard, Qc, Ca

Brossard, Qc, Ca

Montreal, Quebec, Canada

> Assembling large, complex sets of data that meet non-functional and functional business requirementsIdentifying, designing, and implementing internal process improvements optimizing data delivery, and automating manual processes> Building required infrastructure for optimal extraction, transformation and loading of data from various data sources including MySQL, Oracle, flat files, CSV, etc. into GCP.> Data modeling: working with the data analyst and data architect to… Show more > Assembling large, complex sets of data that meet non-functional and functional business requirementsIdentifying, designing, and implementing internal process improvements optimizing data delivery, and automating manual processes> Building required infrastructure for optimal extraction, transformation and loading of data from various data sources including MySQL, Oracle, flat files, CSV, etc. into GCP.> Data modeling: working with the data analyst and data architect to define the data requirements, the source of the data, and the formats> Data Architecture: defining, together with the Data architect, the architecture of the GCP databases> Data pipeline development: this includes extraction, formatting, and uploading of the data. Show less

Montreal, Quebec, Canada

>Built and maintained ETL processes (SSIS, Python). >Participated in projects to locate new sources of data. >Collaborated with other IT department to ensure data integrity. >Documented all processes to ensure business continuity. >Meet with internal & external stakeholders to evolve continuous improvement processes. >Enforce policies to protect sensitive data by ensuring access to only authorized users.>Elicit, analyze, interpret business and data… Show more >Built and maintained ETL processes (SSIS, Python). >Participated in projects to locate new sources of data. >Collaborated with other IT department to ensure data integrity. >Documented all processes to ensure business continuity. >Meet with internal & external stakeholders to evolve continuous improvement processes. >Enforce policies to protect sensitive data by ensuring access to only authorized users.>Elicit, analyze, interpret business and data requirements to develop complete business solutions, includes data models. Show less

Montreal, Quebec, Canada

>Manage a team of 5 developers through Scaled Agile (SAFe) methodology to deliver critical SAS MA platform and Oracle DB enhancements.>Apply automation and innovation on new and on-going data platforms. >Develop projects aligned to business or organizational strategies. >Design, implement reporting platforms (e.g., modelling, ETL, BI framework) and complex ETL frameworks that meet business requirements.>Collaborate with other development and testing teams resolve… Show more >Manage a team of 5 developers through Scaled Agile (SAFe) methodology to deliver critical SAS MA platform and Oracle DB enhancements.>Apply automation and innovation on new and on-going data platforms. >Develop projects aligned to business or organizational strategies. >Design, implement reporting platforms (e.g., modelling, ETL, BI framework) and complex ETL frameworks that meet business requirements.>Collaborate with other development and testing teams resolve data issues.Primary role: Lead a team of developers to action the following: ** Perform pre-work analysis & determine optimal soltuion for SAS MA / MO / RTDM** Perform maintenance/enhancements on the Customer Campaign History datamart** Collaborate with internal/external business partners to deliver on critical projects** Educate front-end users on best practice usage for SAS CI ** Educate front-end users on best practice usage for SAS EG** Ensure work is delivered in timely matter in accordance with SAFe principlesSecondary role: assist with campaign migration/development ** Assist front-end users with creation of SASCI logic** Assist with campaign logic development within SAS MA/MO/RTDMTertiary role: Assist IT with escalations** Be the primary point of contact for all department IT related issues** Ensure all issues are tracked and resolved in a timely manner** Engage other partner to assist in resolve the issues** Provide clear / concise and timely updates on issues and resolution status Show less

Montreal, Canada Area

>Lead and support a team of 5 Senior Analysts to deliver time sensitive marketing communication campaigns.>Support the team by providing continuous feedback and best practices. >Develop, maintain knowledge of data available from upstream sources and data within various platforms.>Support the adoption of new Campaign Management technology(salesforce, adobe)>Track key performance indices for overall operations and leads management while identifying opportunities to… Show more >Lead and support a team of 5 Senior Analysts to deliver time sensitive marketing communication campaigns.>Support the team by providing continuous feedback and best practices. >Develop, maintain knowledge of data available from upstream sources and data within various platforms.>Support the adoption of new Campaign Management technology(salesforce, adobe)>Track key performance indices for overall operations and leads management while identifying opportunities to increase workflow and minimize obstacles against Work in Progress.>Partner with various teams to manage upcoming projects, identify and deliver data requirements, and enable analysts to execute on programs in time for development window.>Create environment whereby analysts evolve into stronger agile thinker with strong analytical skills and sound decision-making skills >Explain complex topics in concise, easy-to-understand language.>Support the team and users by helping them interpret data.>Implement processes aligned to campaign management standards, ensure data quality and requirements are embedded in/adhered to within campaign development deliverables. Show less

Montreal, Quebec

>Forecast the daily/weekly/monthly call volume to meet established Contact Center goals (e.g. service level, average speed of answer, average handle time).>Maintain, improve, and run forecasting modelling processes>Develop and utilize other analytical methods to coordinate with the workforce management system to improve accuracy of the forecast.>Establish and maintain communication channels regarding events that impact call volumes.>Reviews forecasts on an… Show more >Forecast the daily/weekly/monthly call volume to meet established Contact Center goals (e.g. service level, average speed of answer, average handle time).>Maintain, improve, and run forecasting modelling processes>Develop and utilize other analytical methods to coordinate with the workforce management system to improve accuracy of the forecast.>Establish and maintain communication channels regarding events that impact call volumes.>Reviews forecasts on an intraday, weekly, monthly and annual basis for contact centers, and compare actual results to forecasts, identifying opportunities for improvement and implement solutions.>Document work function processes and procedures on an annual basis. Show less

Montreal, Canada Area

>Act as a key contact person between various Marketing units and their managers to make recommendations using in-depth analysis of CRM campaigns.>Responsible for all areas of the campaign list extraction and production.>Take part in managing various marketing campaigns>Provide leadership in following up on various stakeholders’ campaign processes and adherence to timelines in campaign delivery as well as in evaluating the industry KPI’s on the different business… Show more >Act as a key contact person between various Marketing units and their managers to make recommendations using in-depth analysis of CRM campaigns.>Responsible for all areas of the campaign list extraction and production.>Take part in managing various marketing campaigns>Provide leadership in following up on various stakeholders’ campaign processes and adherence to timelines in campaign delivery as well as in evaluating the industry KPI’s on the different business units.>Act as a key contact on data insights and management between various marketing units and IT teams in order to provide necessary information and data analysis for customer and market knowledge.>Analyze and interpret the information provided to partners and recommend other appropriate studies.>Develop analytical files for marketing databases to support modeling/profiling and marketing activities; as well as develop analytical reporting for Marketing and Finance.>Develop Automated processes for recurrent campaigns, reports, and database processes, and implement effective solutions>Locate new sources of data and build ETL for downstream processes Show less

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed:- Experience of operating proactively with… Show more - Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed:- Experience of operating proactively with business executives to provide and interpret management information for business forecasting, planning and management purpose, proposing corrective actions which are effectively implemented- Ability to influence and communicate across all areas of the business- Perform data mining when necesary Show less

- provide clients support by resolving their technical issues via email, phone and other electronic medium- provide assistance to help clients learn how to use their hardware- Analyse all technical issues relating to Hardware & Network- Escalate to tier-2 support and follow up with the customer until resolution- Educate the customer about the Fido Network and services - Actively train and offer continued support on development of colleagues regarding troubleshooting… Show more - provide clients support by resolving their technical issues via email, phone and other electronic medium- provide assistance to help clients learn how to use their hardware- Analyse all technical issues relating to Hardware & Network- Escalate to tier-2 support and follow up with the customer until resolution- Educate the customer about the Fido Network and services - Actively train and offer continued support on development of colleagues regarding troubleshooting technical issues- Identify inefficiencies and make recommendation on improvement of policies and procedures to improve client experience Show less

- Identify and resolve Billing & Service issues- Advise on Fido Services & products- Retain client using available tools- Assist other support groups as a translator when there is a language barrier- Offer assistance on departmental initiative & projects