Executive leader of an industry-leading workplace drug testing organization. Employer Solutions offers a wide range of testing options, including urine, oral fluid, hair, and instant drug testing. We publish the annual Quest Diagnostics Drug Testing Index and conduct over 11 million drug tests annually in two SAMHSA-certified labs. We have access to a vast network of approximately 10,000 collection sites.Oversee business development, daily lab operations, customer service, vendor management, billing, revenue services, and quality control. Lead a team of 750 FTEs and manage a $230 million P&L. Ensure efficient and effective Six Sigma, Lean, and Quest Management System operations.• Increased employee engagement by 17% over 1.5-year time span (60% to 72%). • Reduced voluntary employee turnover by 40% in 2023.• Achieved 106% on Performance Scorecard in 2022 resulting in high team bonus.• Achieved 137% on Performance Scorecard in 2021 resulting in high team bonus.• Successfully led a laboratory consolidation initiative while improving productivity and efficiency. Achieved $2M in annual savings.• Eliminated $11 million in costs between 2020 – 2023.• Increased laboratory testing capacity by 20%.• Completed a 5-year strategic plan to guide the business into the post-pandemic economy.• Served on the Board of Directors for the National Drug and Alcohol Screening Association.

Led the front-end value chain of field services in the Southwest region, including phlebotomy services, budget, strategic initiatives, organizational structure, and intake activities. Sponsored and led cross-functional projects in quality improvement, growth, and cost reduction. The position directed 1,850 FTEs with a $100 million budget.• Improved First Year Employee Attrition from 31% to 17% in 2017.• Team exceeded Tier II Metrics goals in 2016, 2017, 2018 & 2019.• 2018 & 2019 Cost Savings Initiatives achieved over $2.2 million in reduced costs.• Led med fusion / Quest integration in 2017 – 2018, successfully integrating a $75 million laboratory into the Quest family.• Led the regional Patient Services United Healthcare preparation plan, including remodeling/expanding 16 Patient Services Centers, building 13 new Patient Services Centers and adding additional staff to support an increase of 645k patient encounters over the prior year (9.1% encounter growth).• Six Sigma Green Belt Trained.• Quest Management System Bronze and Silver Certified.

Executive Director of Quest Diagnostics sales operations for the Southwest Region ($500 million book of business), leading 6 sales directors and 70 sales representatives in Physician, Hospital, and Specialty sales in DFW Metroplex, San Antonio, Rio Grande Valley, West Texas, New Mexico, and Arizona.• Achieved 102% of sales quota in 2015.• Achieved 101% of sales quota in 2014.• Team closed $3.4 million in new revenue within first 7 months in position.• Exceeded client attrition budget by 2.31%• Developed 2 sales directors for promotion to national leadership positions.

Director of Sales, Marketing, and Customer Solutions, Diagnostic Laboratory of Oklahoma (April 2010 – May 2012). Led a team of 23 to achieve profitable growth, market the laboratory's value proposition, and meet the service needs of clients. Oversaw and executed the growth aspect of the laboratory's strategic plan. Directly negotiated with health plan and hospital accounts.• Achieved +3.6% revenue growth over prior year and Ranked 8/23 in Total Budget Attainment nationally in 2010.• Achieved +6.6% revenue growth over prior year in 2011, helping the business unit achieve the highest annual revenue attainment since its creation.• Ranked 7/23 in Total Budget Attainment and 2/23 in New Sales Attainment nationally in 2011• Oversaw the successful negotiation of “preferred” status on Blue Cross Blues Shield of Oklahoma in 2011.• Served on the Western Region Sales Leadership team in 2010 and 2011.

Oversaw and motivated a team of 13 sales professionals to achieve sales excellence and exceed business results in the physician, hospital, and health payer markets. Directly responsible for a $70 million book of business.• Implemented formal Standards and Expectations for the Sales Team, driving execution and establishing accountability with all representatives.• Developed a formal recognition program, focusing on total sales, new sales, forecasting accuracy and leadership.• Developed a Field Coach Report that mirrored the performance scorecard to ensure coaching excellence and focus on quantitative and qualitative measurements that drive sales representative success and development.• Utilized the performance management process with 4 representatives to improve results.• Promoted to Sales Director after 7 months with the company

Promoted to management after excelling as a Sales and Training Representative and completing the rigorous JnJ 18-month management development program. Influenced physician prescribing habits in Wisconsin, Illinois, Iowa, and Michigan's Upper Peninsula. Led a team of 12 sales representatives to achieve sales goals in Gastroenterology, Pain, Infectious Disease, Respiratory Specialty, Urology, Orthopedic Surgery, and Primary Care. Oversaw, motivated, and educated the team, ensuring effective sales techniques, presentation skills, and clinical product knowledge. Performed market and competitive analysis to create and execute business plans and strategies that grew market share.

Developed and implemented strategic business plans to drive sales of Janssen's products to office-based primary care, anesthesiology, rheumatology, oncology, general pain management, and other specialty practitioners, as well as nursing staff, community hospitals, and pharmacies. Built sustainable relationships with key accounts. Leveraged extensive clinical acumen and skillful selling abilities to perform needs analysis, provide consultative services, turn around objections, close sales, and manage accounts. Trained and mentored territory sales representatives and peers on sales techniques, medical intelligence, and presentation methods in both classroom and field settings. Specialized in products to manage and treat chronic pain, fungal infections, and GI distress, including Duragesic, Aciphex, Sporonax, and Ultracet.

Company Executive Officer / Interrogation Platoon Leader Second in command of a 60 strong Interrogation Company, directly supervising a 34-member interrogation platoon ensuring team members’ safety, fulfillment of training requirements, and technical competence. Accountable for maintenance of all company assets including 22 tactical vehicles and more than $4 million in sensitive military equipment, with 100% retention rate. Battalion Intelligence OfficerProvided intelligence and security support to Battalion Commander including inventory control of all key battalion assets worth over $8 million (100% retention), security of all battalion weaponry, and oversight of periodic security clearance reinvestigations and intelligence operations. Counter-Intelligence Platoon LeaderOversaw activities of a 34-member counter-intelligence platoon, maintaining and accounting for all company assets including 7 tactical vehicles and $500,000 in sensitive equipment while controlling inventory of all platoon assets, with 100% retention rate. Ensured welfare, training, management, and technical acumen of platoon members.